Stacked Pancake & Breakfast House — Restaurant in Oshawa

Immensely disappointed.

Unfortunately, I'm unable to reply to reviews, or even the ownership replies to a review, so here we go.

Yesterday, my wife posted a review about the service, and the ownership's reply left me disappointed. As the husband in question with the aforementioned food allergy, I felt the need to clarify a few things.

Ownership insists they are "not trying to shift the blame" on me for not specifying the allergy when placing the order. To be frank, I shouldn't have to. I have placed orders with many kitchens before and never had to worry. If a food item is not listed in the ingredients, it simply should NOT be present in the food. Perhaps the kitchen staff should take better care to avoid cross contamination when preparing food, as per heath and safety standards when working in the food service industry.

I was present for the conversation with the manager, during which time he explained the store policy that he, nor other staff members, are unable to leave the premises to deliver food to customers. This was understood by both parties, however, the manager's insistence that we buy more food simply to have our order (again, which the kitchen staff ruined) sent out to us via a 3rd party delivery system, was unreasonable. Given our circumstances, driving across town to rectify the kitchen's mistake was not possible, nor was spending MORE money to have a delivery made. The manager's suggestion to complain to Uber to have our money refunded was also a point of contention. Our issue was not with Uber's service, which was wonderful. It is not Uber's fault that the order was messed up, nor should they have to take responsibility for it. Perhaps the manager neglected to mention that when relaying this information to ownership, in an attempt to make the business look as though they had done their "best to ensure our customers are satisfied".

Additionally, my wife did not "demand" anything. She merely stated that it didn't seem like the business seemed to care to rectify the situation, but seemed to continue suggesting options that required us to spend more money.

Overall, immensely dissatisfied with the customer service, the lack of care on the kitchen's part, and the...

Amended 5/12/25-management at Stacked Oshawa-please reply to your email and/or provide an email contact at head office.

The star I did offer, is for the welcoming hostess and our server. My review below is not reflective of them just so "management" knows and I made sure to tip generously despite the food being almost inedible and the $ spent not worth it. I now regret the 20% tip...but the state of the food (and pricing of subpar food) should not take away from the server.

I ordered the chicken and waffles. The "chicken" was most likely frozen flavorless nuggets, (barely cooked), cut up and placed on rather soggy, tasteless, spongey waffles. With a small sprinkling of green onions and flakes of cold (bagged-definitely not freshly grated) cheddar. The server said it's a "popular" dish when I asked her if I should order it. I can't imagine why this would be "popular".

My son ordered the cookies & cream pancakes. No flavour to the pancakes but thankfully-any flavour that was there came from the cookie crumbles and "icing" (?).

We don't eat out a lot but-when we do, we hope that what is outlined on a menu is what is actually served.

I also walked away regretting not just saving my $ and enjoying breakfast at home with fresh ingredients (not processed), flavour and some effort.

Heads up, if it's a cold day, sit halfway through the restaurant or you will freeze.

What a shame as this was our first experience at...

Was very pleased with the promptness of my food showing up via uber. However, what my husband ordered from their menu did not have onions in the list of ingredients and when the food arrived there were 3 hunks of onions and a tomato (which also wasn't in the list of ingredients) in the food. My husband has a food allergy to onions and he didn't feel the need to specify no onions in the order becaise there were none in the list. I figured, no problem I will just call and explain and any restaurant who cares for their business will properly deal with this. Unfortunately when we called, the manager explained he was sorry but that I would have to spend more money and reorder something else and get my remade order that way. The manager told me to actually complain to uber and that i would get my money back that way, but Uber did a great job delivering and it wasnt ubers fault for the conplaint, it was the kitchens fault. So i wasnt about to do that. The manager was not able to send out someone to deliver my order. We couldn't come pick it up because of our circumstances, but the manager didn't seem to care that my husband was now not able to eat because of their mess up. Very poor business practices. We will not...