Boston Pizza — Restaurant in Ottawa

Will not return , we went for a family dinner , family hadn’t been together in 3 years . I ordered a spinach dip for the table . We ended up having a decent amount of dip left so I asked for extra bread . Server said no problem , we then waited quite some time for the bread , to the point where someone said “I thought you ordered more bread “ Main meals came . They were good, no issues apart from a forgotten gravy. Service was good , he did a decent job attending to an 8pax table , when bills came along was when it went sour

I check my bill ,the extra bread for the spinach dip was almost $12.00! Not once did he mention there was an extra cost ( not that I would have minded ) but you’d expect $3-$5.00 max , I spoke up and asked why it was so expensive and was pretty much told “thats just the way it is “, he offered to go talk to the manager . I checked the menu and saw they had actually charged for a whole other appetizer, but with missing ingredients . The manager also didn’t seem To care , gave a 10% discount , figured that would shut us up I guess .

This obviously left a sour taste in my mouth , the spinach dip was $13-$14.00 and extra bread needed up being just as much .

My father paid his bill with cash, the server took the cash and never offered or returned with change , just ignored the table completely, until we decided to cut our loses and leave , Without any intention of...

Edit to respond here: Restaurant was not prepared for the dinner rush after the Canadian Tire Center let out. Granted we were seated quickly and understand after the events local restaurants can be overwhelemed. We were shocked it took almost an hour for our food to come out, due to the kitchen being backed up. Washroom facilities were severely under equipped, tiny men's room with one stall behind a urinal meant i had to wait several minutes to take my child to the washroom due to the one stall and single family washroom both being occupied. When we attempted to use the men's room stall the toilet was so full of feces that wouldn't flush it was unusable.

Food quality was poor with the chicken from both our wings and tripple play having a soggy texture, catcus cut potatoes were soft.

I withheld my complaint to the manager apon exiting due to the fact I was concerned he would blame our server.

I want to be very clear, all our concerns were beyond our servers control. I regretfully forget her name but she was the taller orange haired woman with tasteful tattoos on her arms. She was an absolute delight and did her best to make the best of our experience. Her professionalism and care was the only thing that kept us from walking out. Outside of her control the restaurant experience was a...

My daughter and i arrived around 3:00. She was pushing her 6 month old baby in a stroller and we asked if we could sit in a quiet corner. A few minutes later a server came over with a high chair. We told the server we were waiting for our husbands but we'd like to get some water and apple juice for the baby. A few minutes later the drinks arrived and my daughter ordered a bowl of mashed potatoes for the baby. The table of six beside us got their appetizers. Then those dishes were cleared away. No mashed potatoes for my grandson. Several minutes later the waitress brought their meals out. Still no mashed potatoes for the baby. My daughter took him to the Ladies Room to clean him up. Still no mashed potatoes! Minutes before 4:00 the mashed potatoes arrived. By this time the poor baby was overtired and long past hungry. We tried to feed him but he was too tired to eat. My daughter and her husband scooped him up, dressed him and hastily left the restaurant while my husbsnd hastily paid the bill. The service was terrible and while i wanted to say something to the two servers who came by our table as we exited, i could not catch their eye. All this to say, a most unimpressive first restaurant visit for my...