Domino's Pizza — Restaurant in Ottawa

So i used to like this place but like im never going there again.....todays experienced has completly soured our love of domino's pizza like a glass of sour milk.....so we ordered pizza today online for pick up cause we live down the street.....we used the coupon "carryout only - Any Crust - Small, Medium or Large 2-Topping Pizzas (CODE:8367)" and i ordered a large double pepperoni and accidentally forgot to put the size of the second pizza to large for the second pizza and it likes to auto select small for EVERY new pizza you add even though the first one was large (which unrelated to this specific dominos location, is very scammy of the domino's website)(why would i order a small pizza for 11.99 when i can get that EXACT pizza as a large for 11.99) anyways the big issue came when i noticed this issue when i went to go pick it up i didnt expect a change but just expressed frustration at that the website auto selects small....and the guy who gave me my pizza was literally gas lighting me saying that the website doesnt do that and that i HAD to have specifically selected small, then got his buddy to come over and agree with him....this ensued into an argument this guy clearly has other things going on in his life, let me be frustrated dont try to antagonize the customer.....terible customer service......i wasnt expecting you to remake my pizza just giving feedback about how the website works that didnt require a response......anyways turns out the pizza was free cause i chose order at store but they said it was paid for already which is wasnt so ha.....wana slam the reciept down and show that i already paid for it? i literally didnt though..............as a side note back in november last year we ordered chicken bites and chicken bbq pizza and we got food poisoning SO bad like i felt crappy for 2 whole days puking and diahrea, not sure how they handle their chicken, hopefully better now, but ive never ordered their chicken bites since.......it only happened once but it shouldnt have happened at all..........also their handicap door is broken big pain as a parent with a kid.......another time we ordered a bacon ham pineapple pizza and it had no pineapple on it that time they gave use the messed up pizza free and remade the pizza but damn if this place dont be giving out...

Wheelchair ramp was being blocked by the delivery driver and the buttons do not work to open the door. NOT wheelchair accessible.

Placed an order and received the wrong toppings on the pizza. Put in a service request on the app. Got an email that said they’ll contact me about my complain in 3-4 business days. Check my voicemail and find out I have had received a voicemail from the owner about it. Contacted him after I heard it and he said he sold the business, go ask the store. Woman at cash said there was nothing they can do because it’s not on the computer even though I had the complaint request, the order number, and all other information as well as the voicemail from he owner.

Ordered again, it took over 45 minutes for the order.

Good thing they’re open late and by the university because the service wouldn’t be put up with by anybody other than students.

Opt for one of the other food places nearby if you can, service is always great at quick food places i’ve...

Poor customer service. We placed an order over the phone to inquire about coupons or specials for handmade pan pizzas. Originally we were going to order one pan pizza and one cheesy bread and we were told it would be $24.99. The woman on the phone said their was a special for 2 of the same pizza and cheesy bread for $1 more so we decided to go with that. When we got to the location we were told it would be $37.50 for our order. They said they were unable to put the coupon in and therefore, the price was $10 more than what was said. We asked to speak to the manager and he didn’t honour the price and said we could pay $24.99 for one pizza, not including cheesy bread. We came in from Gatineau so this was a complete waste of time. The manager would rather throw the pizza out than give to us for the price quoted. Extremely poor customer service and very poor managerial skills. Hopefully dominos looks into hiring someone who knows how to work in a customer...