Figaro Coffee House — Restaurant in Ottawa

A few things went wrong. First, the coffee cup they gave me was chipped and stained so I didn't feel like it was clean enough - see photo. Secondly, they ask for a tip as you pay, but then you stand and wait for your coffee AND they expect you to bring your dishes to this station that has a very cheap hand-written sign - see photo. Couldn't they simply use a printer to have something a little more formal? Thirdly, some older man behind the counter was not helping the staff be he paced around on his cell phone talking louder than anyone else in the place and he even paced near our table - very annoying and bothersome - not a pleasant visit. They served my wife tea in a coffee mug without a saucer so there was no place to leave the tea bag. Lastly, my wife almost killed herself when the lop-sided stool she was using almost keeled over - see photo. I was not impressed by this location - the location near the Trainyards is so much...

The chai latte was amazing, the barista was a little rude and kept socializing with her guests that were friends. The music was also very aggressive and loud for a coffee shop vibe. If it were just these things I’d probably give three stars, but then I went to the bathroom. It was absolutely disgusting. It looks like the toilet has not been cleaned in MONTHS and the floor was very gross as well. There was so much dust build up so it really seems they do not even lightly clean their bathrooms. I was so disgusted I took pictures as for a nice and cute coffee shop you think they would at least clean their bathrooms regularly. Disgusting. Can’t figure out how to add the pictures but will definitely be...

The coffee is great (tastes fresh, strong, and robust) but the reason I come here are their pastries! Especially the Greek yoghurt cherry danish and their almond croissant (which has a marzipan-like center like Starbucks used to before they discontinued theirs). Figaro's are even better though!)

They have the BEST Greek yoghurt cherry danish ever. I never liked danishes before this, but Figaro's cherry filling is slightly tart and the Greek yoghurt portion is almost like cheesecake. Even better when warmed up, which they offer to do!

The Cafe is clean and the service is friendly, it's my new favorite coffee place in the city. (Which is hard because we definitely have a few good...