Marble Slab Creamery — Restaurant in Ottawa

On Sunday around 7pm I took my daughter and her best friend for ice cream. We arrived. No one acknowledged us. There were two boys working. No one else was in the shop. We stood at the ice cream display for 5 mins. Girls were deciding what they wanted. A young man came out of the bathroom and stood behind us. He was greeted and served immediately. Thought this was strange but didn’t think much of it. A ginger haired boy working finally came by to reluctantly help us. His name was Max. My enthusiastic daughter asked if she could pay extra for 3 flavours. He responded with a stern “no”. Zero explanation. No solution. Just “no”. I am sure the owner, Chang would have figured out a way to make that happen. I would have been happy to pay $20 for the 3 flavour ice cream cone. But I suppose In this economy, who wants to make extra money. So Max proceeds to scoop her 2 flavours and slaps them on the cold slab for mixing. The next boy comes over. Don’t know his name but we will call him 2 chains. He helps my daughters friend. She chooses same size and 2 flavours. He takes her scoops to a scale and weighs them. THEN he proceeds to remove a teaspoon amount from the scale and tosses it back into the original ice cream containers. He misses the ice cream lands in between two containers. Needless to say, the ice cream was wasted. Makes sense. My daughters friend and I look confusingly at the amount that is placed on the cold slab next to my daughters ice cream. Safe to say that it was about half the amount. No exaggeration. So I ask 2 Chainz why it was so much less. Max responds “we weigh all our ice cream” to which I reply, “you didn’t weigh my daughters”. He then bold faced and audaciously tells me/lies to me that he did way the ice cream. The two girls look at him and say “no we watched you and you did not”. He then offers to place the ice cream back on the scale. It has already been mixed and placed in a cone. I told him that would be ridiculous. He starts to get argumentative and defensive. The girls started to get visibly upset. I then proceeded to ask 2 Chainz to add more ice cream that I would happily pay and I advised them both that I would be contacting the owner. 2 chains then asks me if I am trying to get him fired. And I briefly explain that they were both lacking a significant amount of customer service ability and that they had turned a pleasant plan into a horrible experience. I will never return to Marble slab and I have already posted my experience on...

you're a fan of high-quality, hand-crafted ice cream, this little shop is an absolute must-visit! From the moment you step inside, you're greeted with the sweet aroma of freshly made waffle cones and the friendliest staff who clearly take pride in their craft.

The ice cream here is nothing short of amazing. Every scoop bursts with rich, natural flavors that taste like they were just plucked from the farm or orchard. Their flavor lineup is incredible—ranging from classic favorites like velvety Madagascar vanilla and decadent dark chocolate to creative, seasonal offerings like honey lavender or roasted pistachio with sea salt. You can tell every batch is made with love and top-notch ingredients.

The textures are perfect—creamy, smooth, and indulgent without being overly heavy. They also offer non-dairy and vegan options that are just as flavorful, which shows how much they care about including everyone in the joy of their creations.

The shop itself is cozy and inviting, with a charming, small-town vibe. Whether you’re grabbing a cone to go or sitting down to savor a sundae, the experience is delightful from start to finish.

This ice cream shop is more than a place to get dessert—it’s a local treasure. If you're looking for the best ice cream around, this is it. Once you try it, no other ice cream...

This is the worst marble slab I have ever tried...and I am a marble slab regular for 8 years( Kingston, Ontario and Bank St locations) I have tried this location a few times and they are consistently lower quality, once they served me bad pineapple and I had to throw away the icecream. You can clearly see that the owner here is very cheap..they don't have many mix-ins and the ones they do have make you question their quality. ( He once told me that he can't have pecans in the mix-ins because they are too expensive, even though other locations had it), the walnuts have a very bitter taste compared to the ones you buy anywhere. They serve icecream that has melted and then refrozen as in the pictures, the cones crumble in your hands and it becomes really messy...My main concern with this store is hygiene and quality though, due to knowing that the owner is cheap and will likely cut corners. I have to say that the people that work there are very friendly and nice. Both my wife and I have decided not to eat...