Papa Joe's pizza Bronson (Centretown) — Restaurant in Ottawa

We placed our order at 6:30pm this past Wednesday night was 1 Large Pizza,15 Wings,1large fry & 3 pop. We live 5 mins from the establishment

The Positive 6:35 they called to confirm our order (we thought this is great!, they said we'll be there soon before hanging up) -The cans of pop we got were cold.

The Negative -We had to call back at 7:35 asking where our order was because we still didn't get it. The guy on the phone said your order went out 10 minutes ago without knowing anything about our order. I called back at 8:05 pm and asked where our pizza was because an hour and a half seemed like somthing was wrong. The guy who answered the phone was getting mad at me the customer who was irritated because I'm now starving and how difficult is it to get a simple order in a proper amount of time and to be lied to wasn't helping. I asked to speak with the manager or owner and I was told he's not in the country. Which questions who is running and managing this venue? The guy on the other end was interrupting me and saying to me there's nothing I can do about it you'll get it when it gets there (yelling this at me the customer and hung up on me!) -8:10 the pizza is at our door, the driver was so embarrassed that he's delivering over an hour and a half late. Our pizza was cold and all the cold cheese was sticking to the box. We got only 9 wings in our box of wings when we ordered 15. We were missing 6 wings which if they did that for every order it goes to show that the owner is cheap and is falsely advertising which is against the law!

Result Nothing to correct the whole situation but two middle fingers stuck up in the air, my gf and I eat out regularly and we wanted to try a new pizza place for fun, this place is a living nightmare. I'm now almost certain that the positive reviews are the employees of the Bronson location merely putting up good reviews to keep their jobs.

Suggestion for pizza Buy local , support local but don't support a place where the business model is to rip off the consumer. That's just bad taste in everyone's mouth. Our suggestion is house of Georgie's ( delivery available & colonnade pizza ( pick up only) & Slice&Co (uber eats & pick up only). If anyone else has any suggestions of great pizza places please post them in your review of this establishment. You'll notice that I never once mentioned the name of this pizza box because they don't even deserve to be mentioned even in a negative...

Edit to the response received. First mixed suggests a variety of pieces white and dark. For 12 pieces to have all dark meat with the exception of 2 little wings it shouldn't be on the menu as mixed, it's deceptive.

Second the capitalization of the words fried suggests you believe my complaint is because I don't understand what fried means. Good fried chicken doesn't leak oil onto the plate after biting in to it. Literally oil, not juices, oil! The chicken must not have been allowed to rest after being removed from the oil to allow the oil to drip off a bit. Fried doesn't mean greasy, bad cooking makes things greasy. If you are looking for fried chicken I recommend checking out The Fry. A fabulous example of non greasy fried chicken, they cut their pieces in strange pieces which makes identifying dark from white pieces which is why I tried this one. Big mistake.

Original post: First and last time ordering. The 12 piece of "mixed" chicken was 4 thighs, 2 wings and the rest drum sticks all under seasoned. Huge waste of money with the majority (between 3 of us 2 pieces were eaten) of it going to garbage as too greasy to refrigerate and...

The first time I ordered they delivered, the next week, they don't deliver to my place. The driver even left menus in every door on my floor....I didn't like the cheese they put on the pizza but was still willing to give them another chance by ordering a burger and wings...They just lost a ton a business.......May apologies I was told a flyer was delivered to every door on my floor, I won't apologize for not liking the cheese used on the pizza. I try to give every place I order from a second chance, if I don't like the pizza, I try something else. I did though try and explain to to the cook that you do deliver here and he wanted nothing to do with my explanation...Maybe put a map some place and with a red pen, out line where you deliver, so next time there is no confusion and you don't lose business..Just a suggestion, not...