Starbucks — Restaurant in Ottawa

I absolutely love this Starbucks. I go back and forth between Kanata, Bells Corners and Stittsville a lot and have a few other Starbucks locations to choose from, but this one is my favourite. Unlike the nearby locations, the staff is consistently nice and friendly and they always take the time to say hello, greet the customer, and even chat a little. I also love their patio, and appreciate that it's dog friendly, and they have a dog water bowl outside as well. When I was there the other day (Monday, May 27th) late aft/early evening, the two ladies behind the counter were super friendly and had no trouble giving me a large glass of water without ice for my dog. On my way out, I ordered a grande dark roast to go, but unfortunately they didn't have any more left (it was after 7pm), but the nice staff member who served me (Scott, I believe) offered to make me a pourover (even though they were closing soon) and said it'd be a few minutes. SO I went back out to the patio to clean up my stuff and put my dogs in the car while I waited. As I put them in the car, Scott (I SO hope I got his name right as he was super fantastic) came out and brought my coffee to the door. He saw I was putting my dogs in the car and he even waited and offered to bring it to me. Just amazing service, and very kind and helpful too. I love this Starbucks and it's become my go-to when I'm in the area. AMAZING staff! Thanks guys!! You guys are...

Being from Australia I haven't been able to completely wrap my head around the standard style of coffee that's available here, so whenever I'm craving the type of coffee I'm used to I opt for a barista made cappuccino or something similar.

Say or think what you want, but in my experience I can always trust that coffee will be consistent at Starbucks - tasting fresh and made to my expectations, a real nice treat once in a while.

The reason I'm writing this review though is for the level of service at the drive-thru, when I was greeted at the window I was asked how my day has been so far (along with some other small talk), I truly felt that she genuinely cared and was not simply asking me because it was part of her job to! There was no feeling of being rushed and very different from the fast paced turnover I normally associate with drive-thrus.

I'll definitely be visiting again whenever I'm in...

But the manager gets five stars she is great the place is clean but the coffee is not consistent it is hit or miss for sure. One thing I don’t understand is when you walk in to order you can wait in line while the person on cash makes coffee and warms up and gets the food ready for the drive through or mobile food orders before taking your order. unlike other Starbucks where there is a dedicated person to take the order for the walk in people. I usually walk in and then will use my app to order if I have been waiting in line for service. Their priorities are drive through and mobile orders walk ins wait to get served. I wish the coffee would be more consistent in taste it is after all a specialty shop and should focus and the product they...