Subway — Restaurant in Ottawa

This is the best Subway in the city imo and trust me I've been to at least 15 different ones in Ottawa. Starting from the top, the customer service, enquiring about your day and not just small talk, conversing like they mean it and want to build genuine connection with their clientele. Very generous with their cheese and vegetable portions. I've worked at Subway before and ik how much you're technically supposed to add on each sandwich and how stingy most of these branches are. This branch, however, added a LOT of veggies, exactly how much you ask for, exactly how it should be and what Subway stands for. They added proper amount of sauces as well, two full lines as it should be. Not over bit of stinginess, not one bit of negativity. Also, idc if it's the start of a shift or if I caught them at a lucky hour when they just did replacements, but their vegetables were home no goddamn farm fresh, I could see the moisture in those freshly sliced onions and peppers. Kudos to the whole management team and the sandwich artists to implement and maintain the systems. My only mistake was to forget to ask for the names of the two gentlemen to add it to my review, but I hope the manager/ owner sees my review and this date to track back and recognise who were working at 5p.m. today. They fully deserve the highest percentage of tip and more, I shall be back here regularly and tip them graciously as they fully deserve that. My best Subway experience in the past 3-4 years I must say (in and out of Ottawa). Oh and don't forget to be on the lookout for their home deals and specials for sandwiches and combos! Edit: Mit and Divya are two lads who are specially amazing, hard working and courteous. Keep up...

Worse service ever in my life, this guys tell me I can't refill my pop if I give some to my friend but I didn't even did it. Than I said your serious and we argue. 10h50 17 August. Follow me outside to chase me what a crazy guy. He said I am not welcome anymore well I'll Never go back there for sure.

Make me paid before my sandwich was done touch screen with is gloves and back to make sandwiches.

Worse experience ever this guys should be fired if he not the owner of this place.

I even tip him 2$ before my sandwich was done cause he made me paid in advance. I said if I know you tell me not to share my pop with my friend and I can't refill it than I wouldn't tip you. If I know he be like that I would not tip him and buy a second drink instead what a guy.

Also I ask him an number 18 but ask me for vegetables and cheese. But he didn't ask me for sauce and I wanted another sauce. Ask for green pepper put only 3 in a 12".

He wanted to charge me 2 6" instead of 12" because we were two to eat the sandwich. Will definitely never go back at...

Starting from the top: the customer service here is exceptional. The staff don’t just make small talk; they actually care — asking about your day and chatting in a genuine way that makes you feel valued as a customer.

They’re also very generous with their portions. I’ve worked at Subway before, so I know exactly how much cheese and how many veggies you’re technically supposed to put on a sandwich — and how stingy some locations can be. But not here. This team adds the perfect amount of everything — exactly how much you ask for, which is exactly what Subway should be about. Sauces? Done right — two proper lines, no shortcuts, no stinginess, no negativity whatsoever.

And can we talk about the freshness? I don’t know if I caught them right after a restock or if they just keep their ingredients that fresh all the time, but those veggies were farm-fresh. You could literally see the moisture glistening on the onions and peppers...