The Burger's Priest — Restaurant in Ottawa

I want to preface this by saying I love Burger’s Priest’s food. They’ve been a staple in our home both for ordering in person and delivery. They have the best gluten-free buns and are such a comfort to get when you’re tired, and every time we’ve ordered in person they’ve been prompt and nice, even when busy.

We ordered from them yesterday (Friday/Dec 20th). Ordered through their website, NOT through Uber or Skip. I got my usual bacon double cheeseburger with no red onions. The picture below is what I received. No bacon, no cheese, no patties.

So, we called them and explained the situation. We confirmed our order and that said burger was ordered. Then we were told that they couldn’t refund us because the manager wasn’t there and that we would be called tomorrow by the manager. Apparently orders made through their website can’t be refunded unless a manager is present. Additionally, they didn’t even offer to send another burger. I dislike writing this because I tend to only write reviews to give good ones, but this was a lot.

Edit: Update. There was eventually a refund two weeks after this happened. They gave us $75 for the mistake, despite us only paying $50 for the entire order. The process did take two weeks due to them trying to call during work hours initially without leaving voice mails, until an email was sent saying the call couldn’t be received...

Not only are their burgers bursting with flavor, but they're also made with the freshest, highest-quality ingredients around. You can taste the difference in every juicy bite.

And if you're in a hurry, don't worry - their speedy service means you won't be waiting long for your order, even if you're grabbing a couple of double combos.

Certainly! In addition to their delicious food, speedy service, and exceptional customer service, this top-rated burger joint also boasts a fantastic ambience. The atmosphere is just right - not too loud or too quiet - and the music sets the perfect mood without being too overpowering. It's the ideal spot for a casual lunch with friends or a date.

The palette color scheme is also worth mentioning. The decor is tasteful and well-coordinated, with just the right balance of warm and cool tones. It's not too flashy or overwhelming, but it's not bland or boring either. The overall effect is comfortable and inviting, making it the perfect place to settle in for a meal and enjoy some great company.

But what really sets this burger joint apart is their outstanding customer service. From the moment you walk in the door, you'll feel like a valued guest. The staff is friendly, attentive, and eager to make sure you have the best possible experience. It's no wonder this place has so many...

I have been wanting to try Burger Priest for a while. It was a snowy Saturday night, and the hubby and I were starving. I ordered the impossible burger (veg option) and the hubby asked for the spiciest burger on the menu. I forget what was recommended to him, but it had crispy jalapenos, and he said it was very hot, but good. We also ordered two fries on the side. We ended up bringing one home and reheating it later in the oven, and they were still delicious. The fries were very good, but on the saltier side. It also tasted like they were brined in vinegar before cooking? The hubby got the poutine and I did not like the gravy at all. It was a thick dark gravy, and there was no seasoning to it. I do not recommend the poutine. He liked it though. I devoured the impossible burger. It was great. Restaurant is small, and with the two of us and 2 small kids (who decided they didn't want to eat anything), the seating was a bit odd, with mostly tall tables and chairs with no backs. There were lower tables by the main entrance, but it was too cold to sit there with the door constantly opening. Most people were taking their meals to go. I'm glad I tried out Burger Priest finally. The food...