Extreme Eatery — Restaurant in Parksville

Poor service. Would not recommend for events. Paid deposit for booking date and menu selection may not save you from disappointment and last minute cancellation by event coordinator.

I cannot speak to the quality of food and chefs (which I am sure are great), but the organization and booking is unacceptably poor.

Months ahead of time my wife and I booked and paid a deposit for a specific agreed upon service and menu selection for our wedding.

A week before our wedding date we were informed by email that they would not be holding up their end of the agreement because they had committed to another event with a film crew. It later became clear that they were aware of the conflict, but we were only informed after we checked in to make sure everything would still proceed as planned.

In times of a global pandemic, travel restrictions, and social distancing I am still curious as to how an Australian film crew with 100+ members on site is not only validated, but trumps local customers.

Lack of compassion was probably the most disappointing point of our experience with Extreme Eatz. It very quickly became apparent that greed might be the ultimate motivator here.

We booked and paid a deposit to guarantee our date and menu months ahead of time. At no point were we informed about ANY possibility of double booking. No mention of any other commitments were ever given.

Therefore, I cannot in good conscience confirm that they did previously have a commitment, but that possibly a bigger paycheque or coordinating error left us in the dust.

The story given was so inconsistent that the “options” seemed very unreliable.

In regards to the responses above regarding 4 alternative options given to us:

Options 1 and 2: Alleged calls made to two different food truck companies. No follow-up received.

Option 3: Possible food drop off for buffet style event. Food would be delivered at an unknown time until the day of the wedding. Travel long distances across lower-island now required. Original menu unavailable and timing unknown. Due to social distancing practices, a buffet would not be appropriate.

Option 4: Perhaps the only viable “option” regarding a BBQ drop-off with perhaps some basics provided. Any competent person with a BBQ can do this themselves.

Therefore, my opinion is that NO realistic alternative was provided.

The above responses regarding my wife and I being the deciding factor to cancel is false. After months of negotiation regarding menu options and dietary restrictions, we came to an agreement and I paid a deposit for the agreed service. This service would no longer be provided, and no reasonable alternatives were provided to us. Reluctantly, and with less than a week before our wedding date it had become clear that the agreed upon service would not be carried out.

Payment of the deposit was under the conditions of date, time, service, and menu. Extreme Eatery would not follow through with this agreement so the booking was terminated.

“One in a million chance” comment also does not seem appropriate. We would have appreciated knowing those odds existed. I’m afraid the odds of Extreme Eatery bailing last minute and breaking contract are far higher than described as “one in a million.”

The point of these review platforms is to ensure future clients are aware of past experiences, and insight into who they will be dealing with. I would not wish this scenario on anyone else who is planning such an important event. Future clients deserve to be aware that this situation is possible, and event coordination is less than ideal.

If I had seen reviews with such allegations then we likely would not have gone with the restaurant, or we would have proceeded very carefully. Planning a big event is already difficult and stressful enough. Unnecessary complications like this are unwarranted and unacceptable.

Thankfully, another catering service saved the day and provided us with a lovely meal at our wedding (feel free to contact...

Cancelled their catering of my friend's wedding one week before the wedding due to double booking catering on a film set (this info was unspoken of until the cancellation call). Was unapologetic and unsympathetic over the phone, the only "solution" offered was that they could be contacted the day of the wedding to see if they were available to cater, and if not that they could potentially provide a portable barbecue for the wedding to use. No substitute caterers offered, no further help or aid given. Other caterers that we contacted post-cancellation even offered more help and advice than Extreme Eatery, who with this first impression give off an unprofessional feel to their business and service.

*Update to Extreme Eatery's reply: Actually I was not just a guest but apart of the groomsmen, so naturally the groom phoned me for help in a panic directly after your conversation with the bride to inform me of every point made by your business in relation to the cancelled services and what you had left to offer, none of which I, personally thought was worth mentioning. Having many years of experience in running a business myself, albeit not a food service, some of my first questions to them were about how your attitude was in light of the difficult situation, and what I wrote in my review is just some of what I received from them in our 1 hour and 45 minute long conversation about your call. I thought a review could help you succeed in similar situations in the future, as well as potentially warn others about that "one in a million chance" that a double booking on your end may turn into a cancellation one week prior an event. This isn't at all an attack, but informational experience on a matter that I think you're business may have dropped the ball on, this is also why the ability to review is so important, for insight. Honestly though, I would never take that specific sort of risk on a day that is so reliant on my services, and so important to my client, in the first place. But to each their own, and I understand you have your reasons, as well as contracts and other background movement unbeknownst to a third party like myself. Cheers and best of luck...

I had my first visit this evening to your establishment in Parksville. I was really impressed with the teamwork with the cooks on the cooks-line, and the delicious food. Awesome job! The waitress was nice, but feel she could have done a better job with waiting on me. I don't expect much, but when my drink (coke) was empty, and she brought the food to the table, she asked if I was good. Well just using her eyes she should be able to tell I needed a refill (the glass is empty). So I asked her for a refill. She brought me one. After serving the food she didn't come back anymore to check on me. That is a big no-no in restaurant. I was even more shocked when I was done and paying to see that I was charged for the refill when you are already charging $2.50 per glass of coke.

The cost on the carbonated machine pop is really low per glass compared to serving it in a can. If you are charging per glass, even for refills, please get your staff to disclose to the customer that it is an additional $2.50 per glass, not surprise the customer with it later. I also checked your website when I got home and there is nothing about an additional fee for refills.

There are 3 key factors restaurants can focus on to retain customers. Give them Good Food, Good Service, and a Clean Place to eat. The food was good, the service was bad, and the menus were sticky (not clean).

This is all unfortunate as I was looking for a restaurant in the area to be my go to location. I'll...