Chuck's Roadhouse Bar & Grill — Restaurant in Peterborough

Had a reservation for a group of roughly 20 people this past weekend for a birthday dinner. The party started out okay, but service was slow, understandable with such a large group but no drink orders were taken until the entire party had arrived and then we waited 10+ minutes for our first round. We had our first drink and placed an order for a few apps as well as our mains. When the apps arrived everyone’s drinks had been sitting empty for another 10+ minutes and a couple of our apps were missing. Our server didn’t return to the table. As mains started coming out the missing apps came out with the meals which was okay but not ideal. As the party began digging into their steaks everyone noticed that not a single person had a warm meal. 3 of us sat there while the entire table ate still waiting for meals. Eventually just one person left sitting with nothing in front of her. The same girl with no meal requested another round for the entire table… 10 minutes again (mind you were drinking mostly just beer with the exception of a couple sangrias and a Caesar), still no food, the rest of the table is done eating and just now getting their 3rd and final drink and this girl is left with no drink and no food. When the last drinks arrived another party member asked where her steak was to which our server replied “it was missed, they’re working on it”, someone else at our table piped up and said “oh so her meal will be taken care of then”, to which our server replied “we have half priced apps after 9” and shrugged. Another 20 minutes went by before anyone returned to our table at which point they began clearing plates, the girl in our group still missing her food and drink with no comment from any staff, she then requests to please have her order just cancelled and taken off the bill which a server who was not ours refused and said “I wouldn’t want you to leave hungry”… at this point we’re over 30 minutes of everyone else being done their meals. We’ve asked for the bills, her foods not here, the lady sitting next to her said something along the lines of she already didn’t get her food would’ve been nice if she could have at least got the drink she ordered. There was almost no concern or apology from any of the staff, as if this was a normal dining experience there. As we are paying our bills they bring her over a chucks Caesar that they had forgotten 30 min prior, she’s obviously not finishing it now as we’re leaving. Bills are being processed when they finally bring out her meal… and it’s the WRONG steak. It was honestly laughable at this point. 70% of the table had ordered steaks, 4 of them sitting in a clump together got medium ribeyes and hers was supposed to be a mid rare ribeye. Waited the entire meal to be given a New York & a takeout box. No offer to have it taken off the bill, nothing to snack on while she waited & she was so friendly to our server the whole night. Quite literally helping her clear the table and gather menus, getting all the drink orders for our server. Eventually after a bit of a fuss being made by a few of the guests at our table that she didn’t get dinner when everyone else did and then was given the wrong meal, our server decided to take only the steak off her bill. Not apologetic, no other comment about it just said okay I’ll take it off now and tried to blame it on the kitchen. Long story but overall just a disappointing experience & we definitely wouldn’t recommend coming back with a large group unless you want poor service, cold food & not to drink. The girl missing her entire meal is a server and has been a restaurant manager for years so went above and beyond to not make a scene or upset the server but did note on the way out that had it been her restaurant or her table this happened to she would’ve taken care of that entire persons bill, offered a dessert, offered a gift card, or just showed any sort of apology for the brutal...

If there was an option to give 0 stars for service it would have been selected. In the three years that I have been a customer at this restaurant, this was the worst experience I have ever received. Our server, Forest (long, blonde, hair) spoke in almost a whisper and we had an incredibly hard time hearing him in the few instances he was at our table. We spent a majority of our time waiting for him to acknowledge us while we saw him actively engaging with a number of other tables around us. He was serving the table directly next us (no more than one foot away) and repeatedly ignored us and couldn't even bother to turn 90º to look at us. It should be noted that the table next to us was made up of exclusively young men and the largest table in the building, while our table was predominantly female presenting individuals and only 4 people. In the time we were ignored, one of the drinks at our table had accidentally spilled. While I can recognize that this was our fault, and these things happen, I didn't realize it was common to have to flag down staff after 10 minutes of seeing no servers, or that it was common to be handed 5 napkins and expected to mop up the spill on the floor ourselves. After all of this, our server still didn't notice the sticky floor or the pile of wet napkins sat next to our table. We then preceded to wait over 30 minutes for our server to bring our bills after asking the waitress at the table next to us to find our server as he hadn't been by our table for about half an hour. At this point we were finally able to let our server know that one of drinks had been spilled (as he was still unaware) and we were informed that there was no way we could be compensated. Once again, while I can acknowledge that it was our fault the drink had been spilled, being ignored for an extended period of time only to be given a handful of napkins to clean the floor around us was a degrading experience. We're grateful the manager was able to sort out the bill for us, however, there was a bit of pushback regarding the compensation as there was no acknowledgment of wrongdoing from their side. In total, we spent two hours waiting for a round of appetizers and a shared ice cream. This was the worst experience we have ever had at this establishment and we are incredibly disappointed with the service after so many...

I was debating writing something because normally I would approach the manager. I was worried that the manager, however, might have been the issue. An older woman named Kelly (grey hair) last night needs to learn what is appropriate to say at work. She was meant to be serving tables but seemed focused on speaking to various staff members complaining about the people from Sandy Lake staying at Trent. The comments were deeply racist and upsetting. I am native myself and could not finish my meal (which wasn't terrible quality for its price). She called us "ignorant people" at one point. I was right there trying to eat. I don't know what her problem is. I was worried she may even be speaking about myself. It was hard to hear everything that was being said. I didn't wanna risk asking for a manager. I took the night to think about it and decided to leave a review in hopes to tell other native people that go there that there is a chance thay some staff members may be saying racist remarks as you are simply trying to exist. No one deserves that. Completely unacceptable workplace discussion. I was seated near the kitchen. It was humiliating and hurtful. To whomever reads these reviews - there are people from Sandy Lake FN staying at Trent University on the account of a forest fire. These people are experiencing great difficulty being displaced and not sure what they are going back to or when. I am not apt to return even though the rest of the staff seemed relatively friendly and the food was edible and decently priced. And to Kelly personally- you made me incredibly uncomfortable. I have only heard that kind of discourse around my race a handful of times, it is people like you that perpetuate racism and bigotry. Learn to be more kind to people and learn to look past their race or the colour of their skin. You aren't unique or intelligent for coming up with the same racist remarks people have been making about us for years. I have been to Chucks before and not been treated like that. I understand that you want to talk with your coworkers but why was this the hot topic you decided to take up after...