Galitos Flame Grilled Chicken — Restaurant in Pickering

Keep in mind the double shrimp skewers meal in the photo was $19.22 (tax in).

I recently visited Galitos Flame Grilled Chicken in Pickering on April 20, 2024 evening. Unfortunately the food was very underwhelming with very small portions. It was our first time at this location, we ordered a 1/4 chicken with 1 regular size (we chose coleslaw) and Double Shrimp Skewers with 1 regular side (we chose piri veggies), all for a bit more than $40.

The portions were disappointingly small, especially considering the price. The 1/4 chicken was one drumstick and another small piece. The price exceeded what I would pay for a similar meal at Nando's.

For the 2 shrimp skewers with piri veggies, the girl at the front noted the size of shrimp and that we would get 5 shrimp per skewer (2 skewers = 10 pieces of shrimp). When we received the shrimp, it was a lot smaller than she described, however I noted there was 6 shrimp on 1 skewer -- while that was a nice gesture, it was definitely not worth $16.94 (plus tax). You can note the portion sizes for the 2 shrimp skewer in the photo.

The veggies were mostly carrots, and while they topped it with zuchini in the photo, there was a notable absence of the zucchini, red onions, and red peppers in the rest of the dish - it was mostly all carrots.

In terms of flavor and quality, Galitos fell flat. The chicken lacked flavour, despite the options of spice level. Options are halal, which may be why there are more positive ratings (or perhaps there are other reasons), as there are not many other halal options in the area.

Galitos Flame Grilled Chicken Pickering really falls short in value, taste, portion size, and price. Based on this experience, I will not...

I recently had a very unpleasant experience at this restaurant. While most of the meal was fine, one item tasted undercooked. We politely informed the server and asked to speak with the manager. She seemed hesitant but eventually agreed to call him over. When the manager arrived, we calmly explained our concern. Instead of listening, he rudely dismissed us, claiming the item couldn’t possibly be undercooked as they “check everything before serving.”

We clarified that we didn’t like the item and felt it was undercooked, asking what could be done to help. Shockingly, the manager snapped the sticks he was holding, and began yelling, accusing us of trying to get free food. He even claimed we “come all the time” (this was our first visit). We asked him to remove the item from the table, but he refused, got even angrier, and said he could do whatever he wanted. We had already paid and didn’t want anything for free, just a resolution to the issue.

As he continued to scream at us, we started recording for our own protection. He then stormed off across the restaurant, stood behind the desk, and started recording us while still yelling. He refused to come back out or engage with us in any way to resolve the situation. Overall, this was an extremely unprofessional and uncomfortable experience, and we will not be returning.

This guy clearly has mental issues and should not be managing a...

Unfortunate Experience at Galito’s Pickering Location

I had a very disappointing experience dining at the Pickering location of Galito’s on October 4th around 9 p.m. This was my second time visiting because I previously enjoyed the food, and I brought my friends to share the same experience. We ordered the family feast and everything was good—except for the peri potatoes, which tasted raw and were not edible.

I politely mentioned this to the waitress, and she informed me that food cannot be returned once it’s made. I then asked to speak with the manager, hoping for a resolution. However, the manager arrived visibly annoyed, and after I explained the situation, he quickly said “nothing can be done” without showing any professionalism or empathy.

Things only escalated from there. When I mentioned the potatoes still tasted raw, he snapped, accusing me of trying to get free food and even saying, “If you don’t have the money, just say so.” He became aggressive, started yelling at us in front of other customers, and when I began recording his behavior for proof of his unprofessionalism, he took a photo of us, which felt threatening.

This experience was incredibly disappointing and uncomfortable. I’ve never been treated this way at any restaurant, and I hope this behavior is addressed, as no customer should feel insulted or unsafe...