Tim Hortons — Restaurant in Pickering

Worst customer service I ever we experienced today at around 6:30. More than 36 minutes stuck in a drive thru for a sandwich and a coffee. One car in front of me that ordered before we arrived and they only had a small coffee order. Then another car that came 10 mins after us. Even after the long wait for the other car before us it took 10 minutes to get to us. We saw how she moved so slowly getting things together, like there was no one waiting. I understand she probably has no care in the world but she’s doesn’t have to show it. It’s her job and she is getting paid. When she opened the window for us to pay my dad told her that it was a long wait with card in hand waiting to receive our order. And she started talking rudely with so much attitude that she was by herself. We were expecting an “I’m sorry for the long wait, I’m working by myself”. Instead we got her rudely arguing. My dad just said in our response that you should have told us that. Then she proceeded to talk rudely about how she’s alone and it takes long time. Not even taking out the machine or anything just arguing while we had our phone out of window ready to pay. We stated it was still unreasonable amount of wait even by herself while we were holding the card app ready to pay the whole time and she told us to go rudely and closed the drive thru door and left. We were astonished then we waited for her to come back still surprised and she was still being rude we stated how that was rude and bad customer service and that it’s stupid what she did we have been waiting for about 40 mins now for our order and she said that my dad who is 66 years old was an a**hole and told us to go and closed the drive thru door again. All he was saying was that she should told tell the customers it’s a long wait and not be rude. All he wanted was polite customer service and a sorry for our long wait. My dad is the kind of guy that restaurants know by a first name basis and he knows as well cause he such a sweet man. Anyways, we then proceeded to another location down the street that took less than 2 mins total. 20 seconds to order. And quickly paid and received our order all fresh. We come to this location very often first time we experienced it this way. He was very upset about this experience that it actually ruined his day because of how rude she was and...

Don’t come here often. Usually go to the Tim Hortons down by the lights near the highway. ✨Little hidden gem✨ I decided to walk in because the drive thru looked alil long, It was deff alil busy today through the drive thru and you could see they were trying their best but as soon as I walked in I was greeting by a friendly lady, I believe she had strawberry blonde or light brown hair? Kinda short. She said hello! We will be with you in a min or 2, which no Tim Hortons does. I was watching my time cause I was in a rush and it didn’t take her even 3 mins to get to me, so she can deff multi task with customers, when she came up you could tell she was in a busy mode trying to get her orders out but she didn’t let it show, especially I also had alil bit of an attitude not going to lie, I was just having a bad morning and was maybe alil dull towards her or came off as snobby but… she proceeded to greet me with a friendly positive attitude even tho I was dull and cranky, which made me go back to my car and reflect on myself and how I need be kinder in the world like her, even on crappy days.

And tbh I have to say she makes the BEST hazelnut Ice Capps. Ohmygosh! If I could hire her just to personally make mine everyday I would. Iv been to soooo many Tim Hortons and this one was the best. I think I might have to replace my go to Tim Hortons with this location!!

But just wanted to appreciate her personality and her hard work, it’s really hard to find good people like her. She makes Tim Hortons...

Went here a couple times on the way home from work as it is close to home. I went inside, the employees were just talking to each other and not realizing there was a customer at the front waiting. Mind you, the conversation they were having was definitely not work appropriate. I'm all for having personal conversations while at work, but make sure your duties as an employee come first and foremost (taking care of the customers). Went through drive-thru another time, and the attitude of the employee who took my order and at the window was below par. I asked for a certain donut and she said they didn't have. I pull up to the window, I see 3 of those donuts in the tray. Having used to work at Tim Horton's, regardless of your personal situation, when you arrive at work, you always make sure to do your best. I guess there is a reason why they aren't open anymore. Hopefully they come back and with some better employees who...