Tim Hortons — Restaurant in Pointe-Claire

Today, we visited here and were disappointed with the service we received. While placing our order, we felt that Raja, our server, could have been more welcoming and attentive. Specifically, he didn't greet us upon arrival, and his tone came across as somewhat unfriendly. He also asked if we were there to apply for a job in a way that felt abrupt and unwelcoming. Additionally, there was a misunderstanding about our request for whipped cream, which made him frustrated and he came to the counter aggressively and kept on putting the cream in our drink even though we clearly tell him to stop . We understand that mistakes can happen, but we hope that the staff will take our feedback as an opportunity to improve their customer service skills and provide a more positive experience for future customers. We believe that a friendly and respectful demeanor can go a long way in making customers feel valued and...

This place is disgusting.. I will be making a complaint and bringing it to the news. They serve old food and eggs left out all night. And I have pictures and video evidence. The bathrooms are never cleaned neither is the showcase. The floors are disgusting. I have all this proof that I will be taking to the news. I just had to hire a lawyer first to make sure I was good to go and I didn't sign anything so I'm good to go. Please please please move with caution when ordering from here this place should absolutely be ashamed of itself for its attitude towards customers.and for the way the place is handled I pray to God the tim hortons takes the right steps to correct this location. The front door is broken as well for over...

I rated this place 5 stars before i am rerating this place was good but now it the 5th time i have to teach the employee that if a client doesn’t ask for cream in the cold brew don’t put and i had an old rousette that was dry so its sure from yesterday it is really annoying all i asked is cold brew half ice nothing else and yet i have to start saying I didn’t ask your wrong and explain the hole process my goodness. Last time we had the same debate and then they concluded that i was right that if i just asked for a cold brew it mean I didn’t ask for cream and the employee seemed frustrated as if she was right . Either train your employees or else it doesn’t matter to be...