Cowpuccino's Coffee House — Restaurant in Prince Rupert

3rd strike! I moved to Prince Rupert over a year ago and have been to Cowpuccino’s exactly three times. I had bad experiences (customer service, price, product) during my first two visits but didn’t post a review as I like to support local businesses and I figured they were just ‘off’ days. But today we stopped in to get a cold drink and my friend ordered a lychee bubble tea, one for each of us. We both had plastic bits in our drink. There was lots of it. I went inside to tell the barista about it, and I was really polite. I didn’t want them serving the same terrible product to anyone else. The barista said it couldn’t have been the blender, or the drink mix and said ‘thanks for letting me know’. He didn’t offer a refund or a new drink. We basically threw $12+ away as my drink was garbage. I just can’t try to support this place any longer. Just do better...

We were in town for a port of call on our Alaskan cruise. After an excursion hiking the Butze rainforest we walked about town. We were eager for a good cup of coffee as the coffee served on the Oceania cruise (in the dining rooms) we were on was terrible. I had seen Cowpucino's mentioned in several YouTube videos I had watched prior to the trip and I am glad we stopped in. The coffee was great. But equal to the coffee was the butterscotch brownie I had. I was told by another patron while in line that everything is homemade. Wow, it was fantastic. By the way, if you sit outside to enjoy your coffee and hear some strange sounds, those are eagles way up at the top of the tree across the street. A local told us that there is a breeding pair of eagles that have been around for many years that have a nest...

I ordered the lox and bagel, it was terrible. Garnish was three dried carrot sticks with ranch dip. I saw the cook preparing my food and hoped I wasn't being served ranch dip with my salmon and cream cheese. But there it was, on my plate, disgusting. Let me get to the salmon part. Don't get me wrong, the salmon was a beautiful colour, but the preparation of it was horrible. They didn't remove the grey fat from the salmon, and they cut it so thick, and I don't know why it was so chewy. Also, the bagel wasn't toasted, which should be the standard. The service wasn't any better, they weren't able to handle 3 or 4 customers, I waited at the table for my latte, the barista didn't know who it was for, going around to tables saying, did you order this? Train your cooks and baristas to know who ordered what and...