Dairy Queen Grill & Chill — Restaurant in Red Deer

I only ever get blizzards, and the only ask I have is that the spoon is on the side, not inserted into the blizzards as I stick them straight into the freezer when I get home and, trust me, that doesn't work well when you're ready to eat and the plastic spoon is frozen in there like a blizzardsicle. And yet, only once has that wish been followed, at another location. This location, the closest I got was the girl setting the two blizzards in front of me at the same time as remembering the request, and she ripped the spoons (with a gob of ice cream on each) out of the cups and straight into the trash. It's such a small thing, but for the price of these blizzards, it hurt a bit to see those gobs of money get thrown away. So I started asking for no spoon, and yet I keep getting spoons stuck into the cups. Whatever, I'll just take them out myself, it's just an extra hassle of clean-up I was purposely trying to avoid.

This last time, I decided to experiment and get a strawberry cheesecake blizzard with an added scoop of Oreo (another $1 charge) and I questioned whether it was added since it didn't appear to be any Oreo in there (and I get strawberry cheesecake frequently, I know what it looks like). Girl assured me that it should be in there, it just gets diluted. Okay, I'll trust you, except then when I'm eating, there's definitely no Oreo. The only reason I go to this location is that it's closest to home and I don't drive, so time is very important in getting it into the freezer as soon as possible. Blizzards are still pretty good so that gets some stars, but everything...

My friends and I went to this dairy Queen around 9pm on December 21st. Had asked for two seperate orders and went to the window to pay. After the lady opened the window, she had handed us our drinks/food for the first order. Afterwards, we had received the second order drink but not the food. We had asked for ranch for our first order and got a very snarky response from the lady at the window, and then we stated to have a good night, and the lady closed the window and walked away. We had got home then seeing that we did not have the food from the second order. We called and very calmly asked if we could come back and recieve the order that was missing. They had said that it was quote on quote "our fault because we drove off." When we got back to this location, we had waited at the window and just stated that they left our order and what it was. She said "yep" and closed the window angrily. While waiting for the order for around 5-10 minutes she then came up to the window and angrily handed it to us. I said thank you and then she proceeded to slam the window on us. I have previously worked at a dairy queen at a different location and have not seen this type of behaviour before. I am very disappointed at how, as customers, we...

I ordered food from skip the dishes and they missed an item. Not a big deal, I drove down to pick it up. They had left it in the freezer so the Driver wasn’t able to grab it from the counter or so I assume. On my way home I noticed they gave me the wrong item. I then drove back for the second time, the leader was quick to point on the paper receipt multiple times that the item they gave me on my first visit was what I received. I then had to come in for a third time as I opened the app and it showed that I did in fact order what I came in for the first time. When I showed the same leader from earlier she walked away without saying a word, getting another employee to get the item for me. I understand mistakes happen, but when they were so quick to blame me for making an incorrect order, then realizing they had imported it wrong and not being able to do something as simple as offering an apology the first, let alone second or third time I came in left me not wanting to come back. I recommend you...