Phil's Restaurants — Restaurant in Red Deer

3 months after placing a delivery order, I am still fighting to get a refund for food I never received. I placed a food order for a work meeting for myself and my coworkers through Uber Eats. After 40 minutes, our food arrives. Well an order of pancakes arrived. Call the restaurant to let them know that I was missing most of my order. The manager on duty tells me that the server who handed out the order the order forgot the other bag and that I could come pick it up if I wanted to. I couldn't do that because I was about to walk into a meeting. So because I wasn't willing to go pick it up myself, I was told I would have to contact Uber and ask for a refund. Well 3 months later and 5 support tickets in, I have still not received a refund. So I have paid $72 for an order of pancakes. While they were nice and fluffy, they were not worth $72 and the time I have wasted trying to get this resolved. The lack of care from both Phil's and Uber Eats has left a lot to be desired. The bag was not marked, the manager didn't seem to care to fix the situation and as the consumer, I am left paying for something I never received. This could have all been resolved if the restaurant would have taken accountability for their mistake (that they admitted to) and arranged to have my delivery sent out. If you are not willing to label your orders and make sure the customer receives what they have paid for, why participate in delivery programs. The driver did his part and picked up what he was handed. It is Phil's that made the error and left the customer without...

So hear me out guys coz I wanna know what your thoughts are on my experience just this morning on phils right so this is how it goes I ordered a eggz benny a bowl of fruit and sausage links as a treat to myself for thanksgiving then when Im about to finish my meal I went to the washroom for like a minute literally then went back on my table and my table was clean and my food was gone so i waited for a server ask about my food where did it go I said then they told me they thought I was finish,but there still food on the plate so I felt very disrespected deeply inside I just didnt show it to them then I ask for a glass of water in return instead,took them for 5mins to decide and gave me a receipt?! they just wrote off the fruit bowl that I was looking forward to finish for my dessert?!?this guys are in the hospitality industry for 50 years and didnt put it on the house on the day of thanksgiving???!where is the spirit of thanksgiving eh??but then theres a good news the food guys Im telling you theres no arguement whatsover on that part the sausage taste so authentic that I've never tasted a sausages like that in my life ever,eggz benny is great,runny,silky yolks the fruits were fre....ohhh how should I know?I forgot I didnt finish the bowl.

Happy...

I was so excited to go to Phil’s as I haven’t been since I was a kid and it was just a terrible experience. The server lady (don’t know her name as no one in this place wears name tags) who we had asked my boyfriend if he would like a drink and he said “no thanks just water” and as I was about to Order what I wanted she walked away. Then it took her 15 mins to come back to take our order and I asked for the drink I wanted and she didn’t even apologize and just wrote it down as if people get drinks with their meal. When she did bring it she had gross yellow ciggarette stains on her hands she was carrying my cup in and I didn’t even want to drink it. She eventually brought us our food which was amazing (the only reason this review even should get the 1 star) and she never came back to the table afterwards. Im assuming she was like 60 because she looked it and everything took her forever to do and she had poor hygeine. Probably won’t be...