Osmow's Shawarma — Restaurant in Richmond Hill

I went to this place for the first time last night, ordered a Lamb with rice and salad, paid $20 for the entire meal, couldn't believe how expensive it was but thought I hope its worth it. Took it home and when I opened the container, then entire meal was covered with their "white" sauce, there was hardly any rice and the lamb was covered with their "white" sauce, I couldn't make out what it was. It looked disgusting but since I paid $20 for it I thought I might as well taste it .. and it was "DISGUSTING" .. dumped the entire meal in the garbage!! I was so upset I called and spoke to "Harsh" the supervisor and he apologized and told me to come back for a replacement meal .. I told him the entire meal was covered in its entirety in their "white" sauce which I'm assuming was their tzatziki sauce with a lump of hummus right in the middle of all that white thick goop. Their greek salad was dry and had no dressing .. I went back the next day and spoke with the supervisor and he apologized while the server "Viren" smirked as he was the one that prepared my meal the night before. I asked him why he did that and if he thought that was funny. He said he didn't know .. I asked him if he didn't know how to serve a meal he should get better training .. the servers are dirty and he was mopping the floor this time, no doubt, he would be serving later that evening .. brought my replacement meal home and again it was DISGUSTING ... covered in onions .. tasted like that stuff was sitting their all day .. NASTY ... Would not recommend this place to my worse enemy ... save yourself your hard earned money and eat at a place where they respect their customers enough to serve them food that is...

I gotta notification from Uber eats that this store is now part of their list. Tried ordering my food for pickup through Uber eats, thinking it’s a fast drop in and out in the small window if my lunch hour. I placed the order at 12:38pm got notification that the food was ready at 12:55pm but find out it was not ready at all. When I told the manager who seems like the owner he was so rude and said “you have to wait sir we are very busy with orders”. While waiting I noticed several people who just walked in and didn’t order through Uber eats have already got their meals and left.

Long story short, I ended up getting my order around 1:15pm. If I had skipped Uber eats pickup I would have been served much quicker lol! The store was very unorganized, the manager was rude to both me and his staff and was not apologetic at all for my inconvenience even though my food took more than half hour to be ready.

Anyways I picked up my food and came home and noticed they served me a cold serving of rice - guess this was the icing on top of this chain of bad experience in this store. I will take my business to another location who appreciates customers and provide better guest experience next time! Try to avoid this place at all cost as management do not care about guest experience at all.

Updated: My visit was on Aug. 26th. Time: between 12:38pm to 1:15pm.

Updated: sept.2: I am still waiting for your resolution!!!

Updated Sept 3: still nothing… this is how you make things right with your customers…wow!!!

Updated Sept 7th: the guy never followed through. See this is how this place operates. No follow up to make it right! Very...

I used to frequent this Osmow's a lot because it was in my neighbourhood and there was no competition around. When they grand opened, the service was friendly, the portions were huge and the price was great! Definitely a 4 or 5 star resto back then!

What's happened is a classic case of resting on laurels. The entire staff rotated out very often over the years. You rarely ever get served with a smile anymore. Sometimes it's an employee with the biggest scowl on their face (you feel like you're being served by a serial killer). Sometimes you get a high school kid who talks so fast and quiet that you can't even hear what they're saying.

The prices have risen drastically and they got sneakier and sneakier on the portion sizes.

Chicken on the rocks is usually my go-to order at Osmow's and it's super hit or miss these days. I either get a fully loaded takeout box with a ton of freshly carved chicken and a fat amount of rice or I'll receive the dinkiest bed of rice with the thinnest layer of leftover chicken piled on top.

There was so much potential with this place when it opened but sadly, they've become just like any other franchise and the standards haven't been maintained.

Tahini's opened up in Richmond Hill last year and it's been VERY, VERY difficult for me to try and come back to this place.

But perhaps one of these days I will return for nostalgia's sake and see if I get lucky with the food and service. I really wanted this location to return to it's former glory but I don't think it's possible unless they get new management or...