Good Co. Steveston — Restaurant in Richmond

Organized a reservation specially on the patio for 5pm. Was not ready upon arrival and had us sit at a “waiting” table inside that only had room for half our party. No one came to greet us or see if we wanted drinks or anything, as we sat there for a good 30 minutes

Half our party waited outside cause there was no room for them inside. 15 minutes later, they moved us and we all then sat at another “waiting” table inside, but we still had to wait for a table on the patio cause we had a dog with us. Hence why we asked for a table on the patio. 10 mins later they sat us outside

Drinks were taken soon after and arrived in good time. It was now 6pm. We told our server when we were ordering drinks, that we’d order appetizers and mains when she came back to drop off our drinks. She ended up quickly dropping them off, and then went missing. So in the meantime, we decided to scratch the appetizers and to just order mains cause we were so hungry and were also on a time crunch, that they were aware of. But we couldn’t even order our mains cause we hadn’t seen our server in 20 minutes. We had to ask someone to track her down

After taking our order, she returned about 10 minutes later and asked us if we wouldn’t mind paying and settling up with her because she was off shift. But we hadn’t even received our food yet. We did end up paying, but it was a huge mistake that we did

There were 9 of us, and the first plate didn’t touch our table till 715pm, and it was wrong, as well as missing ketchup for the fries. The second plate hit the table 10 mins later. It was my salad and it was incorrect. The third plate came 5 mins later. As the rest of the food came out, trickling slowly one by one, I asked for my salad to be remade because it had black beans, which I specially asked to be removed. As I was explaining my order, the girl abruptly cut me off and basically yelled at me, asking me what I wanted. Everyone at the table was shocked! When it came back, it was clear that they tried to pick out the black beans instead of making a new salad because I still found a dozen or so black beans in the salad. What if it was an allergy? This is totally unacceptable. Not to mention, the avocado was pretty much dying on its death bed

It was now 745pm and 3 people still hadn’t received their food. By the end, 2 orders never even came AND remember…we already paid for everything before the food started coming out! It was very unfortunate that we weren’t able to all eat at the same time. We asked to speak with the manager and after everything was said and done, he took care of everything and gave us all refunds. As much as we appreciated it, it was a lot too late

From the moment we got there it’s was just a mess and no one really seemed to care or take initiative to make it right. There was no communication on what was happening unless we asked. Also, the arcade games were all out of service because they don’t have the correct permits to operate them. So don’t expect them to be up and running if you go anytime soon

Super disappointed. Left hungry. Won’t be back. If you go, hopefully you have a better...

Done! Dined there five times on my own and twice with others since the Steveston Good Co. opened . Went early this evening for dinner on my own. Like every other time I’ve been there on my own, I first was asked if I wanted to sit at the bar, which I politely declined. Two of the previous times, I’ve been forced to wait up to ten minutes to sit at a table anywhere else when there have been multiple empty seats at long tables where I’ve seen multiple people share, not as one party. Almost never have I been able to get a seat at an empty deuce outside. Tonight, when I declined a bar seat, I asked if I could sit at one of the three open high-top tables along the window that have six or eight seats— all of which were empty at all tables. I was told I would have to put my name on a wait list for those. I politely asked why. I was told there was a wait list for those seats but I could sit at the bar. There was no queue. There were a few other empty deuce tables both inside and out. I asked a again why I couldn’t be seated at those tables and was told there was a wait list. I believe this property has 290 seats. I counted at least 31 empty seats before disgust got the better of me and I left and visited another Steveston restaurant close by. Over the years, as a local citizen activist, I lobbied long and hard for the City to approve zoning that would permit the property owners — Onni Group— to be able to tenant these buildings with retail tenants who operate the kind of businesses Blueprint operates, such as Good Co. I’ve spent over $350 at Good Co, which is located a block from my home, just over the last few short weeks. I won’t ever spend another penny or another second in the place and I will recommend to all my neighbours, as well as friends who visit Steveston, to avoid a place that is so insensitively managed. I know some of the people behind Blueprint. They’re experienced operators. I’m surprised they don’t have better...

My party was accosted unprovoked upon entry by a drunk at the bar who proceeded to walk over to us at the front door and hurl obscenities, threats and racists remarks. Because we were at the front door checking in with the hostess, she witnessed all of it but did not step in, even when we asked for assistance. What she did do was tell us "don't worry about him, he's drunk". My party and I were seated on the patio where for the next 90 minutes, watched this man continue to drink at the bar. After paying our $200 bill, we left with no apology or comment from the staff or management. I was so upset by this that I emailed the GM the next day to contact me, which she did only after I messaged 2 more times, 4 days later. When she did call, she told me her staff had let her know what happened and that this man had done this to other guests and was banned from the restaurant. Immediately following that statement, she said "next time he's in, I'll remind him he can't talk to people like that". So, is he banned or not? Is this man allowed to verbally assault future guests too? She then explained away the staff's response saying the manager wasn't around and the hostesses were just teenagers so what could they do.The conversation ended with a version of I'm sorry this happened to you, next time you're in "we'll buy you a round or something". I can assure you, I will never be in again. An absolute miss by staff, manager, and General Manager. I hope the ownership team is made aware of how their guests are being treated and how their management staff are excusing and allowing abusive and...