Restaurant La Fondue Du Prince — Restaurant in Sainte-Anne-de-Bellevue

The worst restaursnt experience I have ever had. From the moment we called to reserve, the owner, a woman, was rude and obnoxious for no reason. She then said because it was new years we did not have a choice of menu, it was a standard preselected menu for 35$ each. We said that was fine. She was mean and unpleasant but we had a gift card so we went anyways. It took 15 min to be seated even though the place was mostly empty. The backroom where we were seated was not insulated and besides one small heater we froze the entire time. Many customers ate with their coats on. The service was slow, unpleasant, and thrown on the table with no explanation as to what we were being served. The owner was rude and pushed clients around telling them the bathroom was not to be used and to go to another bathroom is an extension. The meal itself was bland and low quality. But for 35$ we said fine. When the bill came, we found out it was actually 65$ per person. We said ok but this should be mentioned as on the phone it was 35$. The waitress was rude. We paid cash as their machine was out then the owner came to the table to scream at us loudly that we misunderstood and she said 65$ and on and on in front of everyone. I said ok look we paid you so why are you screaming? This is innapropriate! And she went on until we finally just got up and walked out. One waitress for an entire resto on new years eve, rude service, rude owner, no heating, and very overpriced! I can’t express how shocked I was of this experience. I have never been so...

We were there for Supper last night with a small group. We thought the waitress very slow, but then she was alone for the whole restaurant. The owner was rather rude in a dry way when talking to us like we should have known the answers to our questions. We paid a good price for a very small, ordinary, 4 course meal and Coffee was not even included. What I found worse was that at the end the restaurant kept all our receipts which was illegal and they overcharged everyone. Today when I spoke with my friends we could not verify what they were charged for but all claimed it was way too expensive for what we received. To top it all the owner, rudely, calls me up today and claimed that one of my men, there were only 3 men out of 17 total group, had not paid their bill. These were regulars that have attended many of my events. I did call the three men up and all paid and all three claimed they were overcharged but no one had a receipt to check what they were charged for. We believe that each person was charged a full bottle of wine when they were sharing a wine bottle between 4 people. Not a place to return to and PLEASE everyone check your receipts...

Three of us arrived without a reservation on one of the first really fine Friday evenings in June and the promenade along the canal was hopping. We'd checked out the website, read some of the reviews and decided to take a chance in spite of the comments about the service. When walked in from the street side we did have to wait quite a while before we were acknowledged since there were only two people serving. We have a rule that we wait 5 minutes and if not approached we leave - there are always other good restaurants looking for our business. Once acknowledged we were told that they were short staffed and with only one person in the kitchen our wait would be long. Not an encouraging welcome. Still we persevered! I suggested that we would leave and try again another time - but only with a reservation. With that the tone changed and we were seated right away and the service began. We had a great time! Suzanne - the owner is a wonderful woman under that scary exterior. Don't let her intimidate you...take time to get to know her and then you will experience a great meal, wonderful wine, good music and a charming hostess. We...