UPS N' DOWNS — Restaurant in Sarnia

Genuinely the worst experience I've ever had at a restaurant. From the moment we walked in, our waitress was rude. Our group was greeted with "I need everyone's ID's" - never even said hello! The rest of our evening was continuously downhill from there. When it came time to order food, I asked the waitress if the Veggie Curry was vegan, to which she replied, "no, but it's vegetarian for sure". Given that this was my only option on the menu, I decided to order it. Upon taking my first bite after receiving it, I remembered once reading something about how some restaurants will add chicken broth to their curry and I just had a feeling that this would be the kind of place to do that. As such, I decided to actually call the restaurant (I didn't want to deal with our waitress any longer) and I asked the individual who answered the phone whether or not the Veggie Curry was vegetarian, to which she almost instantly replied, "no, it's made with chicken broth". Upon learning this, I promptly called over our waitress and told her that I had just found out my food had chicken broth in it and asked her why she told me it was vegetarian; she replied, "well, it doesn't have any actual meat in it." I told her I was aware of that but stressed my point that it was quite obviously not a vegetarian dish if it is made with chicken broth. Things got real heated from then on, as she started to get very angry and started saying things like "it's not my job to know everything that's in our food". Eventually, the manager came over and attempted to defend their blatant mistake by saying, "we've served this dish for over 30 years" and most shockingly "we don't accommodate to vegans and vegetarians here, none of our food is good for "you people". Ultimately, our group left almost immediately after this conversation and even those this happened a few weeks ago, I am still in awe that I experienced customer service that was this bad.

TL;DR: go somewhere else. The service here is usually very poor and there are many other better options in Sarnia. I say this as a result of this experience here, but also many other relatively negative interactions I've had here with staff...

I have to say that my husband and I's experience with Up's and Down's, on October 7/2020 has been the WORST we've ever had with any establishment. Not only was the initial experience in restaurant absolutely awful. The lack of sincerity from the management when speaking after the fact. You ruined not only my first outing since Covid, but also my first wedding anniversary. Our meals were so over cooked, the burgers were like charcoal. Choosing the gluten free burgers, we were excited as my husband is celiac. The buns were soggy, and gross. The woman who removed the food from the table had the audacity to tell me that 'all' gluten free food was like that, and that I could expect that quality even from the grocery store. I'm sorry but I do purchase gluten free, and I have never had food turn out like the meal what was served to me. When I did mention I enjoyed the fries and would be willing to keep them, I was abruptly told No, and that there was nothing more that could be done for me but to bring me my bill for my appetizer. I left unhappy, and hungry. I then chose to call the following day because I was upset, that outing cost me $40 after tip and I was still unsatisfied. I was quite quickly brushed off and promised a follow up, that never happened. I had originally chosen to leave a low star rating over facebook, but that review was abruptly removed. The worst dining...

Went here to watch a band with my family and friends. Servers said we could run a tab. Then came back over and asked if we were going to pay. As opposed to leaving and not paying!?! They then said we HAD to pay right away. No problem, we were a big group. I offered to have any drinks she couldn’t keep track of just put on my bill. We paid for our drinks and tried to enjoy the night. Servers said we were in their way. We tried to move, although there’s not much standing space. Instead of putting some tables together and making a space big enough for our group, they continued to elbow us as they walked by and one server actually PUSHED my friend. We asked to speak to the manager and we’re informed that the woman who pushed my friend WAS the manager. Mind blowing. The server then tried to charge my aunt for drinks that we had already paid for. Unbelievable! To be clear we are not young kids, we have more than enough money to pay for our bills. In fact I tipped more than 100% for my bill (my server was nice). My friends have told me this isn’t the first time they went in there and were treated this way. These girls had the opportunity to make a lot of money last night. None of us will be returning to the Ups and Downs. I’m a server myself and cannot believe the level of disrespect...