We went here in a large group of people. About 25 of us, we notified them a couple weeks in advance. We were eating there before an event and we had to be there at a certain time. We arrived two and a half hours ahead so we had plenty of time to eat, pay and make our way there. (Our event was about a five minute walk away) There was only 1 waitress serving all 25 of us. And she took about 20 minutes taking our orders. And getting our drinks. She gradually brings them out. When she’s done with our drinks she disappears for an hr and a half. We have no idea where the waitress is and no one comes to check on us or refill our drinks. Since we gave weeks of notice you would expect to have more than one singular waitress serving a group of 25 people. Since the food took so long to be served most people’s drinks were gone within a half hour, but never got refilled. She finally comes back 30 minutes before we have to leave with some of the food. She doesn’t know who’s is who’s so she’s just calling out orders. Food then gets mixed up etc… Some food gets here long before others. Some people were even finished their food before other food came out the kitchen.We have to eat as quick as we can so we can start paying. Some people were finished eating before others got their food, and any extra things people needed from the waitress never got done. Almost every meal comes with beans and rice, but the beans looked felt and tasted like they just microwaved some canned black beans and threw it on the plates. Disgusting. The rice was also dry and stale. If the rice and beans come with every meal, I can’t imagine how long the batches sit out for. As for the rest of the food, it was lukewarm like it sat out for a long time, which doesn’t make sense since the food took at least an hour to be served. Even the room we were sat in was obviously put together last minute, it was not an actual dining room. To separate the group from the empty hallway we were sat beside, they put up sheets as makeshift walls. We were late to leave the restaurant since everyone’s food took forever, the (again) singular server prints every single persons receipt off and continues to mix them all up and take an even longer time to find who ordered what. No one could find their order and we even had to help sort them out. And on top of it all the waitress charged every meal a 18% gratuity tip. Which where not notified about when we booked or when she put it on the bill. She just turned the machine around with the total. Since we where in such a rush I just tapped the card before I realized how much the bill was. There was no opportunity to change this tip. My bill was 45 dollars. A quesadilla ( side item ) a large fry, and a drink. I wouldn’t have been so neglectful to give a tip if she would’ve refilled my iced tea once.