I am posting this to share my experience at the Sault Ste. Marie Montana's location and to let the community know how horrible the service is at this location. I have never been to any restaurant with staff as rude as this place.

I called the restaurant on February 14th around 530pm to book the golf simulator for 830pm that night. The woman who answered the phone spoke very poor English and the language barrier was so bad that I had to repeat myself multiple times. I made sure I had the simulator booked at 830pm for 1 person. Please note that this was Valentine's Day and I confirmed my booking because I knew it would be busy in the restaurant. The woman took my name and number and confirmed my booking.

As I walked in, I set my clubs down by the simulator and one waitress glared at me from across the room shaking her head, giving me a dirty look like what are you doing here? I went to the front desk and told them I am here for the golf simulator at 830. I was not even greeted with a hello and the host behind the desk was a girl who did not understand what I was saying, was a different nationality and spoke very broken English. This was the girl who I booked on the phone with. The waitress who gave me the dirty look then came to assist her and said to me very rudely "you can't golf tonight it's Valentine's Day and there are people eating near the simulator". She did not apologize to me and proceeded to walk away. Speaking with the host again I said I would like to see the manager. The manager was extremely rude and said even though the host screwed up my booking I cannot golf and there's nothing she can do, even though it was their fault and booked me in for dinner instead of golf. I proceeded to tell her that I drove in from 20 minutes outside of town, I made sure to confirm my booking multiple times, and that there must be something they can do to compensate for the error the poorly speaking English host made. I asked if I can be re-booked for another night and given a free half hour or hour on the simulator because of the error they made. The manager proceeded to tell me that there is nothing they can do. I said that is extremely bad customer service and left the restaurant to go to another (more expensive) golf simulator at a different Sault Ste Marie location.

All that being said, I would like to say to the manager of Montana's Sault Ste. Marie, you should be ashamed of how poor your management skills are, as you have no idea how to treat a customer and clearly don't know how to hire qualified staff that known how to speak English and treat a customer with a little bit of respect. You lost a customer for good.