Tim Hortons — Restaurant in Sherwood Park

Where do I start, We come here every weekday, Monday to Friday, and get a muffin and tea, at the least, to the point they know our order and that we like a sleeve on her tea, atleast once per week do they give a blueberry muffin when we asked for chocolate chip, or coffee when we ask for a tea, you think by the point of over 2 years coming 5 days a week they wouldn’t continue to mess this up, I can deal with a accident, that’s why I continue to go their because most Tim hortons or McDonald’s mess up orders every now and again, Today was the last straw, and you have lost a customer forever, I feel the management or owners will not even reply to my message, but I do hope everyone else is able to see this review and think twice before going here, Today I get to the inter-calm and ask for the tea, and then ask for a large milk, and the lady said they only had small, (this is very common they are out of the large, maybe get more inventory if you sell out that quick ) So I asked “why are you guys always out of the large Milks” She said “HELLO, we only have small do you want it or not?” I felt that was very rude shouting yell over my question and not replying, so I replied “hello, why do you guys not have large? She now started to get upset and asked “why are you talking to me like that?” I said “Like what? You didn’t answer my questions so I am asking again” Before this escalated I drove off up to the window, of which she who has helped me lots, comes to the window and says! “What’s your name, I am going to make a complaint about you, you will not be served today” First who are you going to complain to your the one earning money to be there!!! I have many other options which I will choose from now on, I told them they have lots a customer for life and she said that’a great,

Why this escalated so much is beyond me, I’m just asking why they are always out of the same stuff, make bigger orders so you have enough stock, As someone who has done orders and managed a store, this was absolutely a poor attitude and response, I will never ever return to Basline Tim Hortons, because of this rude woman, ruined my morning how poorly she is allowed to speak to customers, I would lose my job if I spoke to...

I recently had a disappointing experience at a Tim Hortons location that left me questioning the overall cleanliness and professionalism of the staff. I arrived around 8:30 PM on a busy evening, and as usual, I expected a quick and friendly service. However, what I witnessed left me quite frustrated and concerned about the quality standards at this particular branch. There was a blonde-haired employee who seemed to be in charge of handling food and drinks that evening. As I observed her, I couldn't help but notice that she was wearing a pair of dirty gloves while preparing food for customers. The gloves appeared to be soiled, with stains that were clearly visible, which made me uneasy as I watched her handle both the food and the equipment. The idea of food being prepared in such unsanitary conditions made me seriously question the hygiene practices at this Tim Hortons. It's essential for food service employees to maintain proper hygiene at all times, especially when handling food. Gloves are supposed to be a safeguard, but they become ineffective when they are dirty or contaminated. As a customer, I expect that when employees are handling my food or drinks, they should be wearing clean gloves and following basic sanitation practices. Sadly, this was not the case on my visit. I understand that the late evening hours can be stressful, but there's no excuse for neglecting proper hygiene, especially in an establishment where food safety is a priority. This experience was a major letdown, and I hope that Tim Hortons takes this feedback seriously and addresses the situation with the staff involved to ensure such incidents don't happen in the future. Until I can be confident that the employees are following proper sanitation practices, I'll think twice before returning to this location again. Cleanliness should always be a top priority when it comes to handling food, and unfortunately, this experience left me questioning whether that standard...

Dear Tim Hortons Management,

I am writing to express my disappointment and frustration with the service I received at your Baseline Road location. This is the second time I have visited this location, and on both occasions, I have experienced subpar service that is not in line with the standards I expect from Tim Hortons.

During my recent visit, I received my order in a very unprofessional manner. It felt as though I had to beg for my order, and the individual handling the drive-thru window was extremely rude. I am unsure if this person is the manager, owner, or an employee, but their behavior was unacceptable. Furthermore, my order was incorrect; the crispy chicken wrap I ordered was missing both ketchup and ranch, despite requesting these items specifically.

The rude behavior extended to the point of taking the order, where the person was curt and dismissive. This type of customer service is unacceptable and reflects poorly on the Tim Hortons brand. Owners and managers should be setting a positive example for their employees, not contributing to or tolerating rude behavior.

I urge you to take immediate action to address this issue. Proper training and a reassessment of customer service protocols are essential to prevent such experiences in the future. I hope my feedback will be taken seriously to ensure that other customers do not have to go through similar experiences.

Thank you for your attention to this matter. I look forward to hearing how this issue will...