Matty O'Shea's Pub — Restaurant in Smiths Falls

Good food but not safe if you have food allergy and Celiac’s!

I have dined at Matty O’Shea’s many times. The first two times, I ordered a burger on Gluten Free bun and fries. Third trip, I was eating my same order (mostly because burgers are the only GF option) and halfway through I realized I was sick already and noticed that the bun was NOT the same bun that I had been served the previous two times. It was a white regular bun. The server came over and agreed it was NOT the Gf bun, took it back to kitchen but kitchen staff said it was. I informed them that the two previous times I had been, they served the Purest buns from Perth (which is multigrain) and this bun is absolutely not GF and it’s white. The server confirmed that they had NOT changed the GF buns but continued to assert that the kitchen said it’s a Gf one.

Now, the reality is that the bun was obviously not gluten free and instead of simply apologizing and acknowledging the error, they gaslighted me into trying to say it was gluten free.

As a someone with Celiac’s, my body reacts IMMEDIATELY when someone isn’t GF so I knew it wasn’t. I know mistakes happen and that’s OK, but just own up to it and apologize. They continued to argue with me even as I had to run out of the restaurant to get sick. If someone had a peanut allergy and went into anaphylactic shock, you wouldn’t argue and say “nope it was...

Me and my family have gotten from here before but I am writing my review after we got from there again Let me just say it was Incredible From great food to outstanding Friendly staff who went out of their way to help My Wife With putting food into The stroller We ordered Poutine Parm waffle fries Fish and chips Chipotle burger Let me start of with The fish and chips They were THE BEST fish and chips I've ever had and I don't like fish witch I was shocked how good it was I never like fish and chips there was a good portion of fries aswell fries were great. The poutine Was Great Good amount of gravy and good portions Lots of Cheese curds. Parm waffles were great Wish they came with a sauce. The Chipotle Burger was Really juicy I loved the burger patty along with the good amount of kick my overall experience was Fantastic I would definitely recommend this place for anyone looking for a great place to Get food...

To those that want to stop into Matty O'Shea's rest. Last Sunday coming back from our Cottage in Portland. We decided to stop into Smith falls for something to eat. After driving around looking for something that would looked clean, and also finding a Gluten Free meal for us. We can across Matty O'Shea's. "What a meal" with unbelievable friendly service. The owner was our server, the food was awesome. He represented exactly what an owner should, and needs to be. He was Knowledgeable with food allergies, great personality with kids, and the place was clean. I would recommend this facility to anyone living, travelling threw, or just out for a stroll.. Good Restaurants are not as easy to find anymore, everyone know that..

2 thumbs up, and thanks for the service... Pete/ Paulette Finlayson Toystorage Ottawa/...