barBURRITO — Restaurant in Southeast

I am beyond disappointed… I hardly ever write bad reviews but this visit was unacceptable. We ordered on Sunday for pick up through their website at 1:55pm and it said ready by 2:10pm. No problem. My husband, two kids and I sat in the car and waited until then. I go in at 2:10 and the place is pretty busy but everyone looks miserable. I ask if my order is ready and she said no we will call you. I was confused so I went back to the car and told my family. We waited another 15 minutes or so and my husband went inside. The two women there were so flustered and looked back at the “tickets” and said to each other wow we are so behind… instead or tackling the older orders they proceeded to help walk ins. At one point they told my husband “we just need 4 minutes and your food will be ready” another 10+ minutes go by and he was finally given his food. Our ticket came through at 1:55pm (as stated on receipt) and we got our food at 2:40pm. This is just completely unacceptable and I wish we didn’t order online and prepaid otherwise I would have left much sooner. I did notice other people shaking their heads and some even left without food.

To make matters worse for our experience, the food was made incorrectly and portion was extremely small.

Absolutely do NOT recommend this place, because although the food is ok, the service was a complete nightmare and meals were missing...

I'm conflicted about barBURRITO. I want to rate this restaurant well, but I take issue with the portion sizes of this business. You see, a number of years ago, my first experience with barBURRITO was their Heritage Meadows location. My order's portion sizes were small, and the prices were high. I couldn't justify returning.

Years later, I entered this barBURRITO and found their portion sizes to be fair, their veggies were fresh, and the service was efficient. But, fairly recently, I'm told that the restaurant has introduced a number of recipe changes, and I could see they've boosted their branding with new bags.

Unfortunately, a recipe change means that for a regular sized quesadilla, they now fold it in half and charge the same price.

I'm told from my party that in their opinion their burrito bowl portion size was reduced to about 25% for the same money.

I can say that the veggies are still fresh, and the service remains efficient. Depending on who serves you, you could get better portion sizes or less. But with what I'm seeing right now, everyone is getting less across the entire menu. Maybe it's a sign of the times. But if this is the price of going from plain plastic bags to branded bags, then there's no value for the customer in...

Normally I don’t write comment and I always goes to this location. But from my last 4 visit I am very disappointed. Last 3 visit I left without ordering after waiting 15mins in line but today wasn’t too busy and I ordered I am not happy, got regular burrito but she put very small ingredient and paid for regular burrito price but got small . Other thing you need to teach your 2 evening young girl ( don’t know their name ) customer services skills. Both has no customer service skills and last time. I went their one was making other customer order and 2nd was cleaning veggie area over that person food, that was so bad , I felt bad for that person and I left without ordering. I an pretty sure you are losing customers because of those 2 employee. I was your regular customer and I never had problem but since you have different evening staff and I am very...