Italian Cafe — Restaurant in St. Catharines

Horrible service.

I believe we had the owner that served us today. We were asking questions about the coffee flights to make small changes (not liking a certain flavour, asking to sub it out for another) We were the ONLY table in the place.... and the owner begins to explain that she usually doesn't make changes for customers because it's too much work... which is fair if you're busy.. but she begins to explain why and has to add "you need to understand that I manage the entire kitchen, if I had other tables this would not be happening" Like, just say no? My friend couldn't even get a word in, and couldn't even finish asking her questions without getting cut off and made to feel like we were the biggest burden.

It was so uncomfortable.

I also brought in a Starbucks cup, just finishing the last bit of my coffee before ordering a 20 dollar flight from her... and she comes over to the table and the FIRST thing she said was "can I throw out your coffee cup, I'm a coffee shop so ya" I said okay, even though there was still a bit left and I'm still ordering from you?

What a way to treat your customers.

Coffee was mediocre at best. We will never come back. A huge waste of 80 dollars.

Such a shame how customer service has gone out the window these days. She wouldn't have a business if it weren't for the customers, and we've all grown up working in the industry so we're well aware how customers should be treated.

I really wanted to like the place, but I will never recommend it to anyone just because of...

Snuck in 30min to close, it was a bustling local cafe. Sunny, clean and nicely decorated. Watched F2 racing on a large tv while waiting for our order; it wasn't loud though and didn't take away from the vibe.

Excellent lattes, can't wait to try the espresso sometime. Had the "mini egg latte" which was bold and not too sweet, no syrups. The roasted vegetable panini was delicious, it had zucchini, red pepper, yellow pepper, creamy cheese and balsamic (may have had even more, but those stood out to me), on a crusty, filling sub style bun that tasted very fresh. Cannoli (with the chocolate chips and white filling - Sicilian?) was very large, with ample filling and the shell had a nice texture.

Will be back for sure, and looking forward to trying more of the baked goods and the veal parm panini.

It's always a good sign when there's a certain amount of things baked/made available each day and then they run out; a sign that everything is made fresh and doesn't sit for days like at a grocery store or chain.

Appreciated the family touch, service was very friendly, and she also had a beautiful memorial portrait of a relative...

This quaint café is a must visit! The customer service was stellar - we arrived right at opening time & the owner let us know that she couldn't open right at 11 today because something urgent came up, but she told us she would open in 30 mins and urged us to come back. No worries, we went to run an errand and came back and she was so glad to see us return. We ordered a coffee flight (which was so fun) and she gave us two free mini cannolis to go with it, as a thank you for understanding the later opening time. Their cannolis are so tasty, we ended up getting a full box of assorted desserts to go. We also each got a panini, veal parmesan & their steak sandwich. Both were fantastic. Freshly made to order and the bread tastes like it was freshly made too. The café was also bustling by 12pm & it seemed like a lot of people were regulars. I would 100% come back to this place, the staff were lovely & the...