Starbucks — Restaurant in St. Catharines

There is a standard of service I expect with Starbucks and today I was let down. The person taking my order was less than professional or helpful. They lacked knowledge and a willingness to accommodate. When I asked a Starbucks related question, the response was “I have no clue”. Needless to say I spoke with the supervisor, who reiterated the excuse of not being trained on the mobile app. She waived my breakfast item for the experience which I didn’t ask for. It was appreciated, but lately I’m finding that Tim Hortons has elevated their customer service while Starbucks is losing it. Regardless of the excuse, I’m not sure I’ll come back to this location. Inconsistent service experience isn’t what I expect of Starbucks. On a side note, they got my drink wrong, I asked for a white chocolate peppermint mocha with 2 pumps of peppermint. They made me a standard peppermint mocha half sweet, instead of a...

Upon entering the store, no greeting, a discomforting countenance was given by most of the staff members particularly this barista, Lawrence.

When I attempted to place my order, he was curt and dismissive. He also threw the scanner in front of us. The situation escalated when I had difficulty with my payment card. Instead of offering assistance, Lawrence rudely remarked, "Have you never used a card before?" in a condescending tone. This behavior is entirely inconsistent with Starbucks' reputation for excellent customer service. I felt disrespected and unwelcome in your establishment. Such treatment is unacceptable from any employee, especially one in a customer-facing role. I request that you address this issue with Lawrence and provide additional training on proper customer interaction. I would appreciate a response detailing how you plan to prevent similar incidents...

I've been visiting this location for a few years, but my visits have become less frequent recently due to several issues. Firstly, the toilets are constantly filthy, which is very off-putting. Additionally, some of the evening staff are quite miserable, borderline rude, and arrogant.

The chairs are uncomfortable, and the location is very noisy, making it difficult to relax. The lighting is too bright and not at all conducive to a relaxing atmosphere.

My biggest complaint, however, is the air conditioning. Despite repeatedly asking for it to be turned down, the staff always claim that it is set by head office and that they can't do anything about it. As a result, it's always freezing inside, and I can hardly bear more than ten minutes there.

Overall, these issues have significantly diminished my enjoyment...