Tim Hortons — Restaurant in St. Catharines

Updating my review to one star. I went in about 2 weeks ago after I had posted this, same thing happened. I asked the worker if the cream cheese can be spread out on both halves of the bagel like you would normally make a bagel. And asked for it to be cut in half. She went in the back, came out after nothing done to the bagel. Told me you have to ask to have bagels cut in half now(I just did, and it still wasn’t cut?) and I have to pay double to get cream cheese on both sides of the bagel. I don’t want double the amount. I want the Normal amount spread on both sides ?? The manager remade my bagel but every time after that, it’s back to the same lol. I just don’t get what makes it so hard to make a bagel properly. If you’re at home, I guarantee you’re spreading it on both sides so why would you not serve it to your customers like that? Employees shouldn’t be serving any food or drinks that they themselves wouldn’t eat or would be upset with.

I work in the mall so I come here a lot to get coffee and breakfast. 90% of the time, I order a plain bagel, toasted with butter, herb and garlic cream cheese, tomato and bacon. It is never cut in half and they butter one side of the bagel and put cream cheese on one side lol. Why am I paying for cream cheese and only getting half the amount? It should be butter on both sides then cream cheese on both sides, then the toppings, then cut. It’s a pretty simple...

Mornings at the Pen Center Tim Hortons are brutal. I tried to give feedback on their website but this location is not listed. The morning staff are very slow and unfriendly. Never have they ever tried to add on to my purchase. If I order a bagel and a drink, ask me if I'd like a hash brown, I'll probably say yes! Aside from the customer service, every time that I do go to this location in the morning, they always either mess up my order or give me something that is not suitable to serve to customers. I don't even order anything strange, pretty basic stuff actually. It's a common occurrence to get something totally different than what I ordered. Many many times I am served slimy brown wilted lettuce and far from fresh tomatoes when i order a sandwich. If I ask for butter is always either so much it's dripping everywhere or so little you wouldn't even know it was there. Most mornings I try to avoid this location, however some days I'm short on time and will just grab somethin here in my way into work. If you need to hit Tim Hortons in the morning.. avoid the Pen...

Work for a service provider and my lunch was made perfectly, they always smile, super professional and all out the best Tim's team I have seen. By far keep up the good work. Additional. Today at 6 I was coming for my wrap the employee who made it had great memory, I can't remember his name but he made the wraps, outstanding individual and very impressive. He had the wrap already being made by him before I ordered, I received my coffee, which out of the Tim's I visit you guys always do a extremely excellent job making the coffee, rich in flavor and wasn't bland like my morning coffee (different Tim's clearly :).) All your employees I always encounter are smiling...