Wild Wing — Restaurant in St. Catharines

First of all the location in St Catherine’s St. Paul is the worst place I have ever done business with. We called in to order the Maverick special and the lady at the phone said it’s only available we and it’s not in their system. So we ordered 4 flavours and we received 3, I decided to call and the shame lady kept putting me on hold while she was speaking to her manager I was on hold for minutes then we decided to drive by and pick up the one flavoured chicken left. I again explained to the lady what happened we are missing one order and she called the person in the kitchen he said he personally made it and the order is complete I again told him it’s not I am missing the awesome honey flavours he went in the kitchen for 10mins and a told me he personally packed it and I was not telling the truth I told them I wasn’t leaving without my the missing box or my refund he said the online is different from them he went to speak to the manager again for 10 to 15 mins which I waited he came back to he he isn’t giving me any refund or food cause the order is complete now it’s about calling me a liar and ask asked for a refund he went back to speak to the manager in the kitchen this time too 15mins and the staff will come look at me and run back with laughter mind you I am pregnant standing and waiting all this while a gentle man then offered me to sit I was so upset that I didn’t want to sit it’s so disheartening how I bought food and received this kind of treatment. I asked to speak to the manager it’s a no and then the same guy who called me a liar came to say I will get a refund the next day cause they haven’t received the money yet which I requested to speak to a manager or get a written confirmation but he went to the kitchen and he didn’t come back for over 20mins I stood there and waited patiently but got tired and I walked up to the lady at the bar to call the guy I was talking to she said he was no where to be found and I ask for managers name and she said she doesn’t know, Then the lady who gave me the order passed by and I spoke her about getting a confirmation of the refund then ask me to come back at 11:30mins she was getting and attitude with me on this issue aswell like I am in the wrong you people inconvenienced me and you decided to treat me this way I was at this station for about an 1 hour trying to resolve an issue you created and you continued to be very disrespectful the whole time at trying to deal with this. They refuse to give me a managers name or tell me what they will give me as a refund. Well I will go back tomorrow at 11:30 because you can’t disrespect me on my own money and then enjoy that… the staff could not help me but but be rude to me and the new girl I do understand it’s her first day but honestly this was a small issue but it turned while because I was called a liar which I am not I order from you guys all the time and this...

I ordered the spicy burger, the jalapeño poppers, their seasoned fries and the white chocolate raspberry cheesecake.

The burger I will probably say was the best burger I’ve ever had. Not because it was delicious, but because it wasn’t soggy. The ace bun was perfect I. Size as the toppings and burger didn’t drip over the edges, and it was nice and crisp and super fresh. I have never once received a burger that wasn’t atleast partially soggy or dry and stale. So because of that wonderful bun, I give this 4/5 stars. The burger itself was bland and unseasoned. It would have been infinitely better divided into two smash Pattie’s, or mixed by hand with seasonings. This burger was not anything so special that it couldn’t have been seasoned even a little, or atleast cooked over fire so it had a charred characteristic to its bland bland bland profile. They opted to leave the patty unmixed likely to show they used fresh ground beef, the brain like landscape of the burger patty was the only texture available since it had absolutely nothing from the cooking process. Which made the burger uncomfortable to eat. For a spicy burger it was quite bland. For a burger at all it was quite bland.

The fries were fine, I ate two but will use the left overs for my lunch tomorrow, I’ll season them and then air dry them so they aren’t dry soggy chips. And yes they resemble a British chip more so than a fry, which is fine.

The poppers were crunchy which is nice when the alternative is soggy, and by now we’ve established how much I detest soggy food. BUT WHY IN GODS NAME WOUKD ANYONE PAIR A JALAPEÑO POPPER WITH FLIPPING RANCH? I mean come on it is hated by 50% of the population. Is that really a risk a place of profit should be making? To have it be an option is understandable, but to make it the ONLY option? Atleast give alternatives like a pico de gallo, marinara, sour cream, or dill dip, he’ll maybe even a blackened ranch? But ranch dressing? I’m sick just thinking about the bite I had to attempt just to write this review honestly.

The cheese cake was good. Atleast the tip was good because that’s where the white chocolate shaving was and the only raspberry swirl was in the very top. After that tasty bite it was a white mush with an underwhelming choco crumb crust. The crust wasn’t soggy and it wasn’t crispy or textured, I only knew it was there because I have eyes. Maybe swirl the raspberry mix through the cake? Try a different crumb base? Or maybe add more chocolate curls so that it can act as a means of texture so that it’s not just a bite of pasty mush? Maybe an offer for a side sauce to add flavour or something? A coconut sauce, a raspberry coulis, or a white chocolate sauce? Just not fkn ranch please.

If it wasn’t for the bun I’d give this...

My boyfriend and I came in this evening to order take out, and we were very disappointed. I have been a server before and we were fully okay with the wait, as we physically saw how busy it was. The two waitresses were so overwhelmed and we truly felt sorry for them, that was until after waiting for a considerable time we were told they were just boxing our food, so it would be done in a minute, we thanked her and that was fine. The cook brought it out and then it took them looking at the chit twice, moving it over, and even within that time they had someone else come to pick up the order beside ours, they still did not give it to us. From the time he brought it out to the time we finally got it was about 20 minutes. We didn't know if that was our food or not and assumed because they looked at the chit it wasn't, but in fact it was, wasting our time and allowing our food to get cold and soggy. Though out this time we saw such inappropriate language from the manager, constantly swearing, even under her breath and rolling her eyes. Other customers had to come and find her so that they could complain that their food was brought out cold to them. When we finally received our food we didn't even get an apology. Once we got home, we then realized that my boyfriend didn't even get the fries that come with his order, and they messed up my flavour of wings.

To the owner of this facility; I hope you re-evaluate your manager and her professionalism, and maybe bring in more staff for 7:30 on a Friday night. To the staff working; pay attention more to what you are doing.

The servers were lucky that my boyfriend paid before we actually received the order and he tipped, otherwise there would have been nothing left for you and your awful service and lack of attention towards...