De Dutch — Restaurant in Surrey

Two people, each ordering 1 dish (the same dish just with different bread for the toast and 1 was bacon, the other sausage) and 1 drink. You wouldn't think it would be that challenging however, after three corrections I felt confident we should get basic bacon/sausage and eggs combos accurately. Toast was wrong on one, and side note, 1 piece of bread cut in half is now a full order of toast apparently. Whole grain is whole grain. Not brown, not sourdough. Not here anymore. Rubbery eggs. Wrong side on one plate as well as proteins being switched on each plate. Sausage, yuk grease covered over half the hash browns and the eggs so it felt like I was eating sausage .... again yuk. Yes, I was tge bacon and egg order. Hashbrowns cooked nicely, seasoned ok. Side salad was a lot of stems but I do love their dressing. No one asked about top ups of drinks until waiting for our check and then it was for coffee which neither of us had. Asked for check and cofirmed we needed the machine to pay. And mentioned it again. And waited. And waited. And waited before finally going to front desk. Paid. 0 tip. And I don't do that. Especially at a restaurant that I have history with. But this was sad. I should add, not very busy. Not understaffed. The largest single order at the time was a table of 5. It's more overpriced than before though it's never been a cheap breakfast kind of place. Portions are smaller. Decor and atmosphere at this location very thin. Have other options in the area to try and I'll be doing that before giving this de dutch...

Probably the worst service I have ever had at a restaurant. They mixed up all our orders, missed some items, and what we did receive took around 45 minutes to arrive and wasn't cooked very well. The blueberry "syrup" we got with an order of blueberry pannekoek smelled and looked like they found it on the ground beside a dumpster. When someone in our group, who had an extra reason to be concerned, privately asked why the vaccine passports of the group sitting next to us weren't scanned, the manager told her it was because they came in regularly so she didn't need to check. Once we were all seated again the manager came to our table and re- clarified everything she had just said privately but now in a very loud voice making it as obvious as possible in front of the table where the other group was seated. It seemed like she was trying to start a fight or embarrass us for asking the question in the first place. Very disappointed in the service, food, and the professionalism of the manager. DO NOT SPEND MONEY HERE as the prices are also an...

came in with my husband and 2 kids at 11:50am. placed our order at 12pm. Waited for so long, my husband had to go up and ask the servers after 40mins as no one in the team has came up and asked us how we are doing or even informed us that its taking longer for whatever reason. it was not busy, there were only 3 tables and us when we ordered our food. A different server had to come and tell us that they have a new cook- which is understandable but not fair for the cook to get all the blame. "oh you havent received your food? i am sorry about that". Our order arrived by 1250. Food was good I will give you that. It was dissapointing that even after we got our order the server avoided us. she seems to have no problem aski g her other customer how their food is, but not us. when we asked for the bill, the server just left our bill on the table didnt ask us if we need the machine-she walked away again and we had to wait again so we can pay for the food that we waited for...