Starbucks — Restaurant in Surrey

September 24, 2024

“Thank you Nathan so much for making such a perfect cappuccino today! It’s exactly how I like it – smooth and flavorful. You really made my day with this cup!”

Regards

September 10, “Had a great experience at the drive-thru! Kaitlin made an excellent cappuccino – perfect blend and great taste. Quick, friendly service. Highly recommend!” And thank you Nathan for taking the order.

Sarabdip

August 27,2024

Thank you once again Faith for taking my birthday treat order from the drive - through and Elielle for preparing cappuccino so good. Thank you for making my day so special with yummy flavour of my cappuccino. Manager’s hats off to you guys for having such a bunch of talented team. I’m glad and happy to order my coffee from your outlet always. Thank you 🌺

Sabina k.

June 1, 2024

Thank you again BELLA ❤️for taking the drive- through order and with a little confusion FIXING the size of the order of making again the size requested for and thank you 🎉SHAYAAN Fir making such too good cappuccino and latte with light foam. The Panorama Team Rocks ! Thank you again 🙏🙏🙏🙏🙏🙏🙏🙏

May 28, 2024

I took a cappuccino from drive through last week Thursday,but was not much of my taste. When I spoke with Etienne the store manager of Starbucks Highway 10 Surrey, Etienne was so HUMBLE & UNDERSTANDING that he assured a complimentary cappuccino for next time.

After the weekend, when I visited today at the drive through Etinenne the manager I spoke with him for a reminder for my coffee, Etienne remembered & welcomed at the drive through for the pick up for my coffee. Thank you Nathan for making my cappuccino so well 🙏. Thank you Taylor for being so polite with a pretty smile at the drive through and offering my order.

Thank you Etienne You n your Team Rock. Etienne you went over and above my expectations 🙏🌼. Will come back again next again for sure.

Thank you Summer for taking the order at the drive through today so patiently. Thank you

July 14, 2025

I had the most amazing experience at the drive-thru today, thanks to Nuna! She handed me my black pike coffee right on time—no waiting at all. What truly stood out was her incredible customer service. Nuna greeted me with a warm smile, was extremely welcoming, and went above and beyond to make sure everything was perfect. I’ve never had such a pleasant and effortless experience with any other barista before. Thank you so much, Nuna—you made my day! 🌟

AVA for preparing cappuccino so apt. - JUST TOO GOOD:) what a nice coffee - I love my cappuccino today. I am blessing you in every sip I am taking. Would definitely come back again n again for the same and recommend my family n friends too for visiting your panorama location too. Thank you to the Manager and the team. You...

Just went in here to have a nice visit with my in-laws for my birthday. My mother in-law was there early and had ordered her drink before we got there. I ordered and was chatting with her while we waited for drinks. She had said nicely to the lady working “oh I’m still waiting for my drink” as a heads up because she thought she forgot about her. There was an employee that was crying, and so employees has kinda stopped working and were consoling her and then people startled to work again. The lady Amanda that was making the drinks looked flustered and so my mother in-law had mentioned again that her drink still wasn’t made and at this point every one ahead of her had left and many others had been made. So she just thought she might have forgotten. Amanda then says , ya I know im making it, I have already told you this. She was so rude and had so much attitude to her. I then said, you don’t need be rude to her, and speak to her this way. She then says. My co worker is crying and I needed to give her water and console her, and then said, she asked for her drink and I told her I was making it, and her it is and she tossed the drink and stormed off. The drink almost fell over and I was stunned as my mother in-law was not upset at her over the drink at all she was simply just reminding her as there was so much going on and so much camotion on there end with a co worker crying. And another employee stopped working and walked outside with her. She just simply thought it got forgotten about. And was so polite Amanda stormed off after being so rude and one of the employees saw this and was stunned. She looked at me and my Motherinlaw and said she was so sorry. The manager came out to work because Amanda left and the rest of the drinks needed to be made: I spoke to her and she was kind and apologized. But I’ll be honest I would never want to come back and give my business here because of the way we were treated. Im not sure why you would work at a place in customer service if you don’t want to be nice to customers. She defiantly made us feel awfull and almost had me in tears. So i defiantly won’t be going back to a place that treats there...

Absolutely delighted with my recent experience at Starbucks! The service team's attention to detail and commitment to customer satisfaction truly stood out. What made this visit exceptional was the thoughtful gesture of providing samples to each customer. It wasn't just the samples themselves, but the way they were delivered – table by table, creating a warm and inviting atmosphere.

The personalized touch didn't stop there; the customer service was nothing short of amazing. From friendly greetings to genuine inquiries about preferences, the team demonstrated a level of care that goes beyond the standard. They made every effort to ensure a positive and memorable experience for everyone.

I was particularly impressed with how the service team seamlessly navigated the busy environment, efficiently delivering the samples without causing any disruption. It showcased their professionalism and dedication to creating a pleasant ambiance for all patrons.

What sets this Starbucks apart is not just the outstanding service but the consistent excellence in their offerings. The quality of their beverages and snacks is always top-notch, and this visit was no exception. The staff's proficiency in maintaining these high standards further adds to the overall positive impression.

From start to finish, the Starbucks service team created an environment that fosters enjoyment and relaxation. It's evident that they take pride in their work, and it reflects in the seamless execution of their service. Kudos to the entire team for making my visit a truly delightful experience – a testament to Starbucks' commitment to customer satisfaction and exceptional service. I look forward to many more enjoyable moments at this...