Starbucks — Restaurant in Surrey

Feeling so bad that I leave my first review on google. I ordered two sandwiches and waited for 10 minutes. I went to the counter and asked to check if there’s a mistake. The staff ‘confidently’ told me they didn’t have the kind of sandwich and to order different ones or ask refund “it’s your choice”. All I got is no asking for understanding but only very rude manner. Then I ordered another menu and waited for another several minutes. no call. I asked another staff please check the oven for my sandwiches and it was already done but no call. No asking for understanding again.

What I really felt bad was the attitude of the former staff , which turned out that she is a manager of this store. People can make a mistake especially when they’re busy. But she was very rude. While my waiting for my delayed order, she was getting order from another guest with delight way. (It could be understood as racial discrimination. But I don’t want to go that far.) All I expected was just asking for my understanding about my waiting. Finally I did complain to another staff(manager was busy) and she told me what I wanted to hear. I’m sorry to the latter staff getting complained for what she did not do but I had to. She offered me a refund if I wanted but I told her I just hope it will not happened again. Money can’t buy everything...

I am so shocked that I have to give any Starbucks a bad review. Today, I went in to order at the cashier instead of mobile. Boy!! Big mistake!! Not to mention the long wait, they forgot about my order. When I asked one of the staff about my order, he didn't even want to check. He said, "It will come when it comes. You just have to wait." (So rude tone as well.) I wasn't even complaining. I just asked politely. I was upset but still waited because I could see they were busy. After few more minutes of waiting, I asked the other staff. Also said same thing. Then, I told them that other people who ordered after me already got their orders and left long time ago. And, I opened up my receipt on my app and showed it to another (3rd) staff. He finally checked and said he's not sure what happened to it. Then, he apologized and made my order. I understand that they were busy, but was it too much for me to ask them to check on my...

Really awful customer service. Used the app to order ahead, went to grab the drinks. Barista was putting the drinks on a very narrow shelf for mobile pick up, wasn’t paying attention and put it on the edge, the whole coffee (thankfully ICED) spilt ALL over my young daughter. Covering her head to toe in coffee. Was a venti so it was ALOT of coffee. Barista asked her if she ok, never said sorry, never said sorry when leaving. And I was offered no compensation, no other employees said sorry. Asked to speak to a manager and was told they “were not in” on a Monday morning. Strange. Do better. Treat...