Subway — Restaurant in Surrey

I am extremely disappointed with the experience I had at this Subway location on 14th Feb 2025, at around 10:30 AM. I ordered a Veggie Subway and specifically informed the staff, including the manager Jasvir, that I am a vegetarian and prefer eggless sauces. I made it very clear right from the start that I wanted a completely vegetarian sandwich.

Despite my clear instructions, the staff’s behavior was unprofessional. Jasvir (the manager) made faces while preparing my sandwich, which felt quite disrespectful. Still, I trusted her to follow my request. While eating my sandwich at the outlet, I realized that she had added a pork patty to my Veggie Subway!This was deeply disturbing because I have never consumed pork or egg in my life due to my dietary restrictions and religious beliefs.

When I confronted her, she smiled and casually said sorry, refunded my $6, and made a new Veggie Subway. Such a response is completely unacceptable for such a serious mistake. Being a manager, how could she fail to respect such clear instructions and dietary preferences? This is not just a small error—it is highly offensive and insensitive to someone’s lifestyle and values.

Additionally, I was not provided a bill for this order, which makes it harder for me to escalate the matter. I am extremely hurt and disappointed by this experience. Such negligence at a well-known chain like Subway is shocking. I hope appropriate action is taken to prevent such incidents from happening...

Yes this place can be busy at times and you may have to wait in line. But honestly ever since king george and 64th location closed, this location has gotten busier as a result. But honestly, that is just the reality, they can't ask people not to come.

And you can see the staff trying their hardest. Whether it is through the pace they move, the speed they fulfill each order....you can see that they are trying. Ive been to other locations where the staff cant care any less about getting through orderd quickly and efficiently. They could have 10 times more lineup outside and they still wont care, instead would resort to chatting or work very slowly so people would just leave out of frustration. Ive experienced that first hand at many other locations.

The only thing I would recommend is maybe greet the person waiting on the side ( as you are not required to be in the regular lineup) for their order through doordash or uber eats so that the person knows that they have been acknowledged and will be tended to shortly. Otherwise you may feel invisible or almost unsure if the staff really knows why you're...

I went to buy lunch for my son but got very disappointed as my son ordered six inches vegi pattie with chips and cookie I added a small cream of broccoli for my mom.After the transaction I came back to my car and figured that she only gave me half of the container soup moreover it was not the soup I know as cream of broccoli it was just white water!!! I rush back just to make sure they knew what they did .I asked the girl Gurlene I guess her name was that if subway changed the recipe for this soup she said no !!! Then I said what is this then, she said we only have left over!!! Sorry about this !! I said what ever you did was very wrong you should inform me before.I didn’t return it as my mother took a sip and I didn’t went there to take advantage I went for just food.I am so surprised this how people are doing business!!! I am related to restaurant business I know how it supposed be once you are going out of any item new batch should be ready before that also if you are out of stock at least don’t serve this kind of garbage to your customer inform them.Have some...