Went thru drive thru, a young girl was at the window I was very friendly, even asked how she was doing and was not acknowledged AT ALL! Not even a hello OR smile. I kept saying thank you and again was not acknowledged at all. She then proceeded to yell at her coworkers who were very clearly goofing around and yelling in the kitchen. I even asked why I wasn’t being acknowledged (again didn’t even get a hello???) I’ve worked in customer service many years, a hello ID the bare minimum. After asking instead of being addressed she literally just shoved my bag of food in my hand and laughed. After a long day at work this was the worst experience EVER. The food was also not fresh, hardly any toppings on anything, cold, everything was just thrown in the bag so some of it had opened. I would literally NEVER return. I fine it strange too that there is such a large amount of poor reviews on google for this location and no one seems to be addressing them or the people leaving them. Do better! Seriously. This...
Read moreDon't order delivery if you actually want all the people in your party to eat. I placed an order for delivery because everyone in my house was working and couldn't leave to pick up food. The order was delivered by DoorDash in a sealed bag (because... COVID). I was missing a Chalupa from the order (which meant one person only has fries supreme to eat). I called the restaurant, and was given the option to either come pick up the missing chalupa (which I couldn't do... because I'm working), or take a credit for next time (which doesn't help my wife eat lunch TODAY). They said they could not have the missing food delivered, becuase it was DoorDash's problem (not sure how... as the BAG IS SEALED). In short, the best I got was a credit for a chalupa combo - which does nothing to help for today. VERY dissapointed in...
Read moreWorst service ever, the young man at the drive thru has no people skills whatsoever, I called right away to tell the manger, I felt bad , maybe was having a bad day, he actually never spoke to me at all other than asking me what I wanted and even then no greeting just what can I get you, when I got to the window he never said a word. Maybe he was having a bad day. A couple of our items were missing also, which has been a issue everytime we order. I know this location is new but I think they need more training. On the plus side they will make us our meximelts even though it’s not on the...
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