Bake Code — Restaurant in Toronto

I love this place, I really do. I used to live in the area and for me it was a huge satisfaction to go there for one of those special pastries they have. You can’t go wrong with any of it. Sadly to day I will give a bad review JUST for their customers service. Today ( May 11, 2023) I went to the store in the morning, I got different pastries with my husband and I requested a bubble tea. I am unfamiliar with the product and I wanted to try it. I mentioned to the person who was helping me that I wanted a bubble tea ( I just said that) I was kind of slow reading the selection and deciding. The big problem was with the girl who was working at the cashier area. As soon as I asked for a bubble tea she asked me if I wanted ice, sugar? … ( so far so good) but I realized that I didn’t said the type of drink I wanted. I continue and I mentioned my selection and she repeated with ice? Sugar? And I noticed something was off ( why she is asking again)I checked the scream and I noticed it was 2 drinks on it. I mentioned that I only asked for 1. She said “ you asked for milk tea” and I said “ no, sorry I asked for bubble tea” and she turned her eyes to me and said “ milk tea is bubble tea, when you said bubble tea that is what it means” …. Sorry? I told her that I’m unfamiliar with the product so I didn’t know that. Even though that sounds untrue and she was very very rude to me. I decided to do not have a issue with her. I selected my drink, payed ( no tips of course) and we left. Know I ask, it was that necessary? Maybe she was having a bad day ( was around 11am) I get it. But if you are working with customers pls do your best. I said I was unfamiliar with the product so maybe tacking the time of helping me to choose and explaining to me how to select with so many options wouldn’t have been a lot better.

Today it was a bad experience there and I hope they can improve this type of service. Regarding food and quality you cannot go...

I have always like this place and kept buying for years until there was one girl who really disgusted me today around 4:35 pm on Mar 23, 2024 with her bad attitude and her words which made me really uncomfortable. I even signed up the VIP membership. She didn’t ask for if i am membership just went straight to charge and until she saw the vip and gift card which i always pre-loaded to save the trouble of receipts. She became very upset and impatient. I sensed the irritations from her. At the end i asked for a bag which I rarely want one as i always put the foods in my tote. But today the tote was way too full and heavy so I asked for a bag. I just realized they start to charge for the bag which is totally fine after I got the confirm from the manager there I believe. I replied nicely sure you can charge from my gift card. And she became even more impatient as her face is too obvious to show so I HAD to call it out!!! I don’t deserve such an attitude! She said Cus I was on the phone. Excuse me , I had to hang up my call just to buy foods there?! I have to change my work schedule to fit into her preferences?! I highly doubt it was because she processed the transaction and realized last min that I have a VIp membership that she had to cancel and redo everything again. The troublesome bothered her!! If that’s the case, why even set up a vip program!? And why her attitude is like this!!! Why this behaviours like she owns the bakery?! And this is the customer service we should get from her?!like literally this is out of nowhere and I got this mistreat! If she s not happy with her job or tired, please take a break and come back. I don’t have the obligation to take her attitude! If this get worse I will definitely get my lawyer team involved! This is my first bad review! I can’t take this! And I won’t take this! I need an explanation or resolution...

I am writing this review to express my extreme disappointment with Bake Code. As a long-time customer and an avid user of their mobile app.

According to their app, I was entitled to a complimentary birthday drink. I had diligently registered my birthday on the app, eagerly anticipating this special treat. However, when I visited the store on my birthday and showed them the app, I was informed that the free barcode for the drink was not displaying due to a supposed technical issue.

What baffles me is the complete lack of effort on the part of the staff to rectify the situation. Instead of proactively finding a solution or offering an alternative to make my birthday celebration memorable, they simply dismissed the issue as a technical glitch and made no attempt to accommodate me. This level of disregard for customer satisfaction is simply unacceptable.

This incident has left me feeling undervalued as a customer. It is not solely about the drink itself; it is about the principles and integrity a business should uphold.

Regrettably, I have come to the decision that I will no longer be returning to Bake Code. The combination of broken promises and poor customer service has deeply disappointed me. It is essential for businesses to prioritize their customers and deliver on their commitments. Bake Code has demonstrated a lack of integrity and a disregard for customer satisfaction, and I can no longer support such practices.

I sincerely hope that Bake Code takes this feedback seriously and works towards improving their service standards. It is crucial for them to address their technical issues promptly and train their staff to provide better customer service. Until significant improvements are made, I will be advising others to reconsider patronizing Bake Code, as they have shown a lack of accountability and a disregard for...