Beaches Brewpub & Kitchen — Restaurant in Toronto

I visited in December 2019 and had an unpleasant experience (mostly due to the food). There were two other tables around 7pm on a Saturday when both the Leafs and Raptors were playing and the servers were chatting a lot at the bar, so I will not be accounting the lack of service to being understaffed. We were not asked at all of what we thought of the food or drinks, nor were we asked if we had needed anything at any point throughout our visit. We ordered the cauliflower bites, which were not crispy at all. It was served soft and dripping with oil. The jalapeno poppers were filled with a watery sauce that have already pooled out as it was served. The filling had the consistency of a warmed ranch dressing. It is a strange choice to choose a sauce instead of a cheese, but I would be open to hearing their justification. The batter of the jalapeno poppers did not adhere to the jalapeno and it was enjoyed separately from the pepper. The breadcrumb batter was flavourful and it was nice when dipped in the sauce. Lastly, we ordered one of the flatbreads, which was listed to have "forest mushrooms, banana bell peppers, asiago and fennel sauce"; please see photo. We added sausage for $3, which accounted to a $18 flatbread. The flatbread had five thin slices of sausage which tasted like a generic kielbasa. Mushrooms looked like creminis. A photo was previously uploaded by my accompaniment but it was deleted. I feel this is dishonest business practice. Perhaps if it was not representative of your business, it should not have been served, and the photo should have been addressed at its source and not deleted. It is strange to see a brewery/restaurant with a 4.7 rating (as of 02FEB2020) with little to no photos from...

Food & drinks were great, but we made a reservation a week ago for 19 people and upon arrival they rudely told us we should have let them know when making the reservation that we all planned to eat because there was only one cook on site.

UPDATE: While I don't disagree that things went well, trying to displace the blame on the customer is WILD. We called 5 hours in advance to change our reservation time, which you had the liberty to deny--this also goes for our group arriving 30 mins early (we actually came in separate groups, so not all of us arrived at once). As for our party number--9 extra people, not 11 which some of them didn't even eat--you had more than enough room to accommodate us, so not sure why our party number is relevant. So ultimately, yes, we are upset with how management treated us and your customer service (or lack thereof) and evidently, so are many other patrons. Managing expectations would've been as simple as saying, "given that you are a larger party, wait time for food may take a little longer" rather than making us feel like the onus was on us to tell you that we were all planning on eating...at dinner time...at a restaurant. Oof, must be...

I came here with some friends before seeing a show at History earlier this month and it was a good experience! The location is pretty convenient and only about a 10-15 min straight walk to History, so it’s a nice chill place for pre-show food and drinks. I phoned the day before for a reservation - the worker was really nice and I had no trouble getting a table for a large party (probably helped it was for mid afternoon, not lunch or dinner time). Unfortunately they’d run out of mint the day before, so I couldn’t get a mojito, but the blackberry lime gose was refreshing and easy to drink. I ordered the chicken sandwich with side of fries, which came to the table surprisingly fast and tasted delicious! I really loved the shoestring fries. From what I remember, my bill was pretty reasonable too. There were a couple instances I thought our server could have been more attentive, especially because it wasn’t too packed the majority of the time we were there. But it was still an acceptable level of service considering how many people we had. Overall I would recommend and would likely return to...