Canbe Foods Inc — Restaurant in Toronto

I am an old customer of canbe since 2016-2017 , i always take samosa as take out and enjoy the samosas , This time me and my wife decided to take samosa bag which canbe sell uncooked , we got bag of 50 pieces, i paid money and i got some 30 pieces cooked as well to have it for same day for our family, After a week we had guests in our house and when my wife opened the uncooked pack of samosas , it turned out that we had only 34 pieces instead of 50 and she called me and showed me and i asked her if she used before but that time she opened the sealed packet but then i consider it was my fault coz i didn’t check while buying and neither we have any recording of opening the seal and counting coz i don’t believe anyone does that , we trusted canbe for that but this is what it was

So 2 things are possible in this scenario, I really wanna believe it’s a Genuine mistake from packaging but even that is canbe’s responsibility to make sure this won’t happen with customers or it’s a trick to make more profit which i don’t think canbe will go so down to make money like this.

Anyways , those 16 samosas are not even $10 but the point is as a customer now my trust is shaken , next time i am counting things and then only buying it for sure.

I hope management will make sure to show this to the responsible person for the packaging that how their mistakes affects the business and this happened with me but i hope management will take this seriously and make sure this won’t repeat with other customers in future.

I gave 5 star for food as i love the samosas and genuinely they are good. All the best...

I wish there was negative rating, i would have definitely given it. The stuff is very Bad.. i would have used the word rude. But they are not rude just very bad at customer service. I try to search them on skip last Friday when the restaurant open in morning but I couldn’t see it on skip i called them .. and even after the call they took 2 hours to log in app on skip then i order food on Saturday and they took 15 mins and still order was not confirmed eventually skip had to cancel order.. then i called again to complaint hoping i should be able to get my order this time still did not happen.. i placed order again today through app. Waited more than 15 mins for canbe to confirm order. And while on wait i call them and asked them to confirm it.. the rep was on call with me still she did not confirm the order and when i hang up call the order was decline again as restaurant did not approve it on time.. and now i am never gonna order from them.. the worst experience i have.. they don't even give phone to manager for complaint i called in morning, then noon then evening and every time they said they don't have manager or owner who can take complaint. Just one thing for the owner. If you can’t provide order and do customer service then kindly close your...

Hello Canbe Foods,

I am a regular customer of Canbe foods and love having your samosas. I have been a consistent customer for the last 2 years visiting your stores.

I did visit your Scarborough branch today.

I did visit your store today to get some veg samosas (as I do every week). After my billing, I picked up my food and returned to the car. As soon as I reached my vehicle, I saw that one of your samosas was half cut. (It's a 40 cents samosa so it doesn't make any difference). Whereas, being a regular customer I thought it might affect your brand so I went inside to inform your cashier.

The lady working there just ruined my day. As soon as she was informed about the samosa. she gave me a super angry look like I am a homeless guy looking for free food. Instead of listening to me she just handed me a samosa in another pack with very rude behavior.

Additionally, I am a vegetarian Hindu. That cashier lady gave me a Non-vegetarian samosa. I am not sure if it's a mutton samosa or a chicken one. I have attached a photograph too.

I was not there to beg for a samosa and your employee just did something that is not religiously correct.

Just wanted you to be aware of what is happening in your...