Obsessions Jewellery-Jewellery Stores In Scarborough — Local services in Toronto

cheap, faulty products and HORRIBLE customer service!! DO NOT SHOP AT THIS STORE We purchased a gold necklace there 6 months ago from Obsession Jewellers that has since fallen apart- I don't mean broke, I mean, fallen apart into pieces. The staff was incredibly rude, asked my daughter to move, to not speak to other customers (who were complaining about their own broken products) and ultimately that they would do nothing for her other than for her to purchase another chain from them with a percentage off. Why would we want to spend more money there? When the combative staff remarked that they did not know what happened to the chain and they hadn't seen anything like it before they accused my daughter of somehow breaking apart every link on it herself! She went to another large, chain jewelry store in the mall and asked the manager there if he might know what could cause such a breakage in the chain. Luckily, he had worked in manufacturing previously and said he did know what was wrong and he explained that it is a manufacturing default whereby the chain was not reinforced/sautered properly. When this was explained to the assistant manager at Obsessions she refused to listen, accused my daughter of "rolling the chain in her hand and pulling it apart" (??!!) and raised her voice to her. My daughter was on the phone with me the entire time and I overheard the entire exchange. My daughter was treated so poorly that I am in tears over it. How can it be okay to have tenants that raise their voices to minors- paying customers? I cannot get the manager's name or contact information so I am forced to take this to social media and to try to pursue this further. This is not trying to get "something free", this is about misrepresentation, disrespect and outright thievery (when you pay for something and you do not get the product you paid for, you have in effect, been robbed). I will not be letting this go. How much easier would it have been to just treat customers with respect and then talk to the manufacturer you hold the contract with to right this wrong? I await management response. (The management who's contact information would not be shared at the time of the issue). PS: There were 2 other sets of customers in this store at the time complaining and attempting restitution for...

Beware of buying something as a gift. There is a good chance you won't be able to return/exchange it, even if it is unused. My son bought me a watch for a birthday present. Only put it on once to try it. Did not adjust/remove anything. Decided it was a bit large for my wrist. Heard that the manufacturer was going to introduce an identical smaller version in a couple of months. Called the store and talked to the supposed "manager" and proposed that I return it for a credit and order the smaller version from them and pay whatever the difference would be in price . She said it would be OK as long as I still had the tags. Only tag with the watch when I first unboxed it was the one which is usually attached by a small string with model number and serial number on it. When I took it back to the store the supposed manager said she had to show it to her manager, the real one it appears. He then came out and told me that they could not take it back because it was missing a sticker on the back which has vital information if they were to take it back for resale, asserting that all watches they sell come with such a sticker and wrapped in a plastic rectangle around the case. Neither of these items were in evidence when I first unboxed the watch and my son said that he had not removed anything before giving to me. When I asked how would I register the watch with the manufacturer for the warranty if it was missing the "vital" sticker on the back, they said that it was not a problem because they had already registered it themselves. This would indicate that the sticker was most likely removed by them during the registration process, But why would the store register a watch which was purchased as a gift when there is a possibility of a return or exchange and thus a different ultimate owner? My guess, the store was happy to get the watch out of their stock and took measures to ensure that it could not be returned by removing the supposedly vital sticker at the time of sale. So beware of...

My husband took a watch in for repair. He was advised it would be sent out and be ready to pick up in 2 weeks. It was "ready" the next day. The watch broke again that same night while he was sitting watching television. I returned to the store with the broken watch asking for a refund. I was advised one could be done however it would have to go back on to the card used for payment. My husband returned again with the still broken watch and the receipt and the card. This time he was told that there were no refunds for service and that all pieces were needed for the repair (yes admittedly we had overlooked a piece and don't know where it went). Frustrated my husband crumpled the receipt tossed it at the counter and left. I then returned to the store card in hand, explained again that I had been advised yes we could get a refund, and no I did not have the receipt (because it was in the store somewhere (it was no longer on the floor where my husband said it landed). I was advised that yes the store could do refunds BUT only the manager has the key to override the register. I was too advised that there are no refunds for service (and it was pointed out on a sign on the register which was covered by other advertising), I tried to point out the fact that in reality service had never been performed but that point was mute and ignored not to mention the person I was dealing with spoke over me. I also asked for the receipt back (considering for a brief moment I might return when the manager was in) but was advised that it had been returned to my husband (note the statement above where I mention my husband threw it to the counter). My final statement as I too walked out of the store was that I know understood why the reviews for Obsessions were poor (we did some reading after my husband's experience) and that we would be escalating this further. At this point in time it seems that this review is our primary course of action but further research...