Double Double Pizza & Chicken — Restaurant in Toronto

Would give 0 stars if possible. This place used to be great, I would order through UberEats and have no problems, it was great tasting food.

Today I went to place an order through UberEats for a medium pizza, simple enough. I see that the only option is medium pizza + dip, so I thought okay I'll just select "no dip needed". However, when I go to place the order there's a whopping 8 options, as follows:

Add-ons: -Mango/Orange/Apple at $1.65 each (no explanation if this is a drink or a topping or a dessert or anything)

Choice of Temperature (required): -Rare/Medium Rare/Medium/Medium Well/Well Done (I'm ordering a pizza not a steak why is this even an option to get a rare pizza??!!)

Choice of Topping (required): -standard menu, just pick your toppings, no issue here

Add Extra Toppings: -again, standard premium/extra toppings, no issue

Choice of side: -sides offered at extra cost but now we're getting a little ridiculous with the options for someone who is just wanting a simple pizza, you have a sides menu already

Add can drinks: -again, not needed. You have a drinks menu, if i wanted a drink i would go there.

Choice of extra dip (required): -each extra dip is $0.95 each and it's required to pick one or you can't place an order which is ridiculous as it is supposed ot be an OPTIONAL item

Choice of dip (required): -this is standard, what comes with the order but there shouldnt be two required dips and there should be an option for "no dip"

Because of this, I thought it would be easier to just call in and place an order over the phone for delivery. After ringing for a while, I speak to a woman who tells me that she doesn't have a delivery driver so I need to use UberEats, and I explain why I didn't use UberEats because I didnt want any dip and there was no option for no dip, in fact it forced me to get 2 dips and pay extra. She said I was wrong and that you don't pay extra for dip. I then asked when the driver would be back, or if they just weren't doing deliveries today. She said "oh he said 7pm but I don't know". How does she not know what time employees are showing up?? I asked if I could place an order anyway and it could be delivered as soon as a driver was available. She said she would call me back when the driver showed up and take my order then. I said "can you please just take my order now and call me when it's on its way, or do you not think the driver is coming in at all?" She said she was very busy and would call me back and take my order later. I said "It's only a medium pizza can you not write it down now so you can start to make it once the driver arrives, otherwise you're calling me back to get info I can give you right now." She said "I don't want to waste my time or yours so I'll call you back later." I said "In this time we've been talking you could have taken my order 3 times already, this is pretty poor customer service." She then replied "Okay fine, you know what? The driver's not coming in, goodbye" and hung up on me.

TL;DR: This place has HORRIFIC customer service. To a) have an incorrect menu b) force your customers to pay for an add on item by making it required instead of optional c) talk to customers rudely and d) hang up on loyal customers. Avoid this place at all costs. Will be looking for another place to get my pizza.

UPDATE IN RESPONSE TO OWNER: Each restaurant sets their own menu, not UberEats, I know this for a fact. This way you can set hours, mark items as sold out, and add or remove menu items. Please don't lie to your customers, it's highly unprofessional. I can see now that you've updated your menu so that the extra dip is not required and instead of add-ons it says add-on juice. Again, if I wanted a drink I would go to the drink menu. If I wanted a side, I would go to the sides menu. Your employee did not explain the situation at all, and how could she have been really busy at the front cash if you are respecting social distancing and only allowing 1 customer in the store at a time like you mentioned in...

If I could rate this place 0 stars I would. I called and ordered and said we'd be there in 20 min as the pizza would take 15-20 (said the person on the phone) and had to leave from work on a timed break to come pick it up. When we got there the person said they didn't make the pizza, for no reason other than they thought we weren't coming. What kind of place takes phone orders and doesn't fulfil them?! Secondly when we asked to see the box for chicken wings to confirm they were halal they couldn't show us a box. When we checked the hall certification sign it wasn't certified for halal wings and yet I was being told they offered halal wings and toppings. This was a very frustrating trip and we will NEVER be coming back here and I'm really tempted to report this place on false advertising for halal meat products that they can't prove! Very disrespectful!!!

Literally choose any other pizza joint over this one.

Update: I didn't come to this store yesterday, or whenever you're stating, I had this experience on new years day. I do not have my receipt lol bc it was a horrible time so we just took the pizza and left! It's still a legitimate review and the way you're handling this is really...

If i could rate it lower I would, I ordered a combo meal that came with pizza, chicken, garlic bread, wedges and dipping sauce, they then proceeded to make me wait an extra 15 minutes. When i got inside after prepaying for my food (my mistake for trusting someone with garbage reviews) i noticed half my order was not there. When tryi ng to get a hold of them it would ring a couple time then go to voicemail as if someone was hanging up, then when someone finally did pick up they claimed the cook had left and "there's nothing I can do bro". I had to tell him to take my name to get the some sort of reimbursement the next day, not to mention they were "closed" 20 minutes before their hours of operation.

As if the above wasn't enough my chicken was burnt missing dipping sauce and they cut my pizza into to actual quarters, it was bad enough half my food didn't come but the food that did was poorly prepared. Hopefully the managers customer service skills or okay so they can at least have one redeeming quality as an establishment

All in all terrible experience wouldn't recommend to my...