Tim Hortons — Restaurant in Toronto

Recent experience: On January 27 at 11 AM, I ordered a steeped tea and an egg & cheese English muffin. However, they wrote “steeped tea” on the cup, but it contained coffee instead. Additionally, they added bacon to the egg & cheese muffin, which I never asked for.

This is not the first time this has happened to me at this location. Please be cautious when ordering here. This is the worst place, and the customer service attendants are extremely rude.

Make sure to check your order immediately after receiving it.

Last experience- Worst experience ever, i ordered many times at this location as it is the nearest location from my work and most of the times i ordered steep tea and instead of it they gave me coffee, every-time their response is that we are brewing. whenever i ordered drive through they took the money and when i approach the window they are saying we are brewing it and its take 10-15 minutes. If something is not ready why they are telling after taking an order and money.This is happened with me a-lot of times. On Tuesday afternoon nearly 3.30pm same thing happens i ordered 3 medium steep tea , the cashier attendant took ordered and after passing through the window she said we are brewing it and we can give you coffee instead. I said no i can wait , and she told me to wait on side not in drive through as it effects on our efficiency. After passing 10 min when i went to the store and asking my order they start laughing. Worst experience ever!!!!!

25 September, “LThis is the worst service I’ve ever had at Tim Hortons. I don’t know when they’ll finally get my order right. Today, I ordered a steeped tea, and although the cup said ‘steeped tea,’ they gave me a coffee instead. I have a video of my order. Please avoid going to this location, as they are not improving their mistakes. It’s written on the cup that it’s a steeped tea, but inside the cup, it’s coffee. They know that nobody takes a sip right away at the...

I don't understand why you guys never have bread made for sandwiches. I work across the street and order from here multiple times a day and it's so infuriating to get refused 90% of the time because your staff is too lazy to make the products. I went in 3 times today, 12pm, 5pm and 8:30pm just for a stupid sandwich which I was refused 8 times this week...like seriously? Do you guys even care about profits? Finally got the girl to make me a sandwich on the mini buns but she refused to charge me accordingly and charged me for large sandwiches. Also it's very infuriating to have to wait 10 minutes just to be served when your staff is laughing and joking around in their own language...very unprofessional and ANNOYING to deal with on a daily basis. The worst by far was the 2 females working today....took forever to take my order all 3 times I was in today just to be refused b.c they never make the product! Change your ways b.c I'm just going to stop coming in person and start ordering for pick up so you guys don't have a choice anymore..

EDIT

Glad to know this tim hortons is still the worst tim hortons in etobicoke. My mistake for coming back. Still the same problems and lazy, unprofessional staff.. If I could give a 0...

I just went through the drive through at 135 Rexdale blvd and was not impressed with the service at all. I was rushed to take out my tim hortons card and payment card and almost shoved with the payment machine all the while never being greeted or any slightness of friendliness. I didn't comment on that right away until I was told to pull forward and someone will bring me my "farmers wrap" I asked why as there was literally no one else in the drive through behind me. The lady said because we will bring it to you. I said no that doesn't make sense. She then replied with: "pull forward because they are timing us". This is wrong, trying to achieve speed while loosing customer service is not right. I didn't move and stayed at the window untill the food was ready..20 seconds later all the while with no cars behind me.......Come here for a coffee or two, but you'll have to pull forward and they will...