Infusion Bar And Grill — Restaurant in Toronto

I dined here once before and it was a pretty good experience. However, it saddens me to leave this review but it has to be done since this person refuses to have a healthy dialogue. What continues to be done in the dark has to be addressed publicly in order for it to stop.

I sent a message to inquire and ask questions regarding a potential large party reservation for November but Shawn Hunter treated me as if he did not care! I greeted him with a lovely message showing my excitement for a potential reservation to celebrate three of my cousin’s birthdays together.

Shawn Hunter responded: reserved

I was not seeking to finalize anything until my questions were answered and my inquiry was addressed. I also inquired at another potential setting as well. Unfortunately, I find out he is friends with a waiter that treated me horribly at Slades in the past. Now I understand why he did not address me professionally. I am always elated to support my people. It is extremely disappointing that Boston and surrounding areas continue to run in small cliques that do not like certain people because of someone he or she knows. If this guy is the type of person that you want to help run your business you all are in a lot of trouble. Mr. Hunter thank you for letting me know that you do not care for my potential business over your friend. I had no clue that people are sitting at a round table focused on my sunshine and how I do God’s work. God is my clique and he is all the clique I will ever need.

Also I requested a call and Shawn refuses to talk about it or email me. I wanted to explain why I requested that you cancel a reservation that I was not ready to finalize. Therefore, what I am feeling and what was shared with me regarding why you did not take a moment to reply is because of a past situation with someone his friend’s with is extremely immature and sad. However, what does the past have to do with my reservation at Fusion 7? It makes no sense! We have to continue to strive to do better! It has to stop! Accountability & Change has to be addressed at all times! Great leadership is the key to longevity and healthy success!

Fusion 7 will be added to my do not patronize list as well. This is so...

Came out here tonight for some Caribbean food. Ordered the food at 8:20 pm. At 10:14pm I was still waiting for said food. Black lady with blonde wig absolutely rude, abrasive and just absolutely ghetto. Horrible attitude. Got my money back. Crazy. We talk about supporting black businesses, this ain't it !!!! Please pay attention to who you hire because they will mash up your business.

Further clarifications:

So let me colour my response further, we inquired as to how long our food was going to take at around 9:20 pm and the young polite gentleman told us 15 more mins. The food never showed up in 15 mins. Food was ordered when the sun was still up, and when we got our refund and food finally made a debut, the sun was long gone. Which orders came before ours ? Cause as far we could see, no one was ordering any food for some time. We didn't order food from Red Lobster, we ordered food at your Caribbean restaurant. Nobody who values their time and money is waiting 6 hrs for food. The fact that this was even stated indicates what very low base expectations have been set for this restaurant and this does not align with what a lot of customers may come to expect.

We actually left the restaurant and went to the Chop Steakhouse 10 mins away and gladly paid a premium price for our meals. The food was at the table in 20 mins and with no side order of attitude. We are educated professionals who understand the worth of money and are acutely familiar with culinary and dining experiences throughout the city and we know what professionalism and good customer service should look like.

To the owner, if there is nothing else taken from this interaction please heed the following - Caribbean restaurants in this city are a dime a dozen; they pop up and close down from one moment to the next. The one thing that keeps people coming back is a good experience. Passive aggressive behaviours, flaring your hands at customers, attempting to be condescending, dismissive and albeit missing the mark completely is not a good recipe for...

WOW. Okay, i dont know where to start. But this is probably one of the best jerk and oxtail i ever tasted. AMAZING. Me and my wife was hungry and we were craving oxtail and jerk and we found this place. Let me tell yah, i used to live at Keele and Finch also tried other places at jane and finch. This is by far the best Jerk and oxtail i ever had. This is our first time. Chicken was falling off the bones, flavor is just unbelievable and same with the oxtail. I dont know about the bad reviews but i have nothing but good things to say about this place. After i finished my food i told myself i write a review right away that's how much i loved the food. This is officially our go to spot now for jerk and oxtail. I am a chef myself i work in a high end find dinning restaurant. I appreciate good food. I know the food was made with LOVE. Will be telling this spot to my family, friends, and co-workers. Even though we came late at night around 9PM the food was still extremely good, fresh, and just amazing. It tasted as good as my mama's food. Can't believe your rating is just 4.5 Stars this is an easy 5 Star rating place for me. But again that's my opinion. I hope this review helps other people to try this spot because it's worth it. We'll be back soon. Thank you for the...