Hoops Sports Bar & Grill — Restaurant in Toronto

Wow, worst retaurant I've been to in years. Ordered a long island icetea, they gave me me a vodka and coke. When i complained that it wasnt a long island ice tea they said it was made with premix, i told them it doesnt taste like there is any premix is in there (meaning they are skimping on PREMIX??? Red flags already). She apologized and said she could add another shot in there to make it taste better. I said fine. When it came back it didnt taste like an extra shot it just tasted like they finally added some pre-mix in it. It was getting clear the place was dodgy and trying to take customers for fools, so before i kept on drinking I told her it tastes like pre-drink was just added and questioned if another shot had actually been added. She said yes but I'm not trusting them now so I wanted to confirm I wasnt being charged for the extra shot ..she said oh yes you are paying for the extra shot. Why would I pay for another shot in a drink thats awful? I didnt ask for a shot you offered it? So i told her i dont want it. That would have cost me about $15+ btw, for a watered down vodka and coke with a touch of long island mix to it. Off to a bad start. For food, I order just a chicken wrap. It was on "special" $16 for just a chicken wrap...no sides no nothing. I was starving tho, so whatever i ordered it. It took over 45 minutes to come. They accidently added fries to it, but didnt matter the fries were cold, then i bit into my sandwhich and the chicken was FREEZING, not cold, cause it was sitting out ...no like refridgerated cold. So obviously precooked, and then they didnt even bother to warm it up. What exactly took them 45 minutes to do if it wasnt cooking? There were like maybe 3 or 4 tables too, so not like they were busy. So of course im not going to eat freezing chicken. And at that point i just left cause its clear what kind of place this was, i used to work in restaurants. When its run like this you know nothing it being done properly. Im not risking getting sick.

I strongly advise DO NOT COME HERE. truthfully youll get fresher food and better value at mcdonalds.

Edit: just an FYI, I looked at their health inspection history. Almost every single time they were inspected they received a conditional pass (yellow) which means they had significant issues that needed to be fixed or legal action could be taken. Almost every time if im reading it correctly it looks like they did not have a dishwasher that was cleaning properly. Which means for us....their dishwear was not sanitizing the stuff we eat on. This seems to happen every time theyve been inspected. I also see a pest issue last year and a few random things that are hard to tell what it means. Just to give an idea how uncommon getting a conditional pass everytime is. I reviewed all the mcdonald's around me and even burger kings and wendys and they all had no infractions and passed every time. So...like i said...you're better off at mcdonalds.

If you are looking for another sports bar here are some in the area that have no health violations: Real Sports, Jack Astors, Loose Moose, St. Louis bar and grill, Shoeless Joe's.....quite honestly all the bars i looked up had no infractions so its even more telling how bad this place is that they get a yellow...

This was THE WORST bar / restaurant I have ever been to due to the lack of service and terrible manager. My friend and I went to go watch the hockey game there and it was packed, so we understood that once we had sat down that it would be a bit of a wait for one of the 6 waitresses working that night to stop by our table. While watching the game, and waiting for service, time ticked on and waitresses would walk past our table multiple times and whenever we would try to flag them down they'd keep walking past us to different tables to help them instead. We waited for 45 minutes and NOT ONE waitress stopped to ask us if we needed anything/welcome us/offer us anything. When we finally got a waitresses attention, it took us asking her 5 times repeatedly before she would bring us her manager when we asked her to because she kept asking "Why do you need to see them? WHY??" The waitress herself was so rude. By this point it was 5 minutes left in the hockey game so we didn't want drinks or food anymore. Another 10 minutes passed before the manager came by to our table and when we explained to her how the service were horrible and not one waitress came by our table over the 45 minutes of us being seated, and her response was "well, if you were waiting that long then you should have gone to the bar for a drink." EXCUSE ME?? You have waitresses running all over the restaurant passing by us and ignoring us, and it's our fault that we didn't get up to get a drink across the restaurant for service?? We are at a table in a restaurant bar looking for food where waitresses are serving AND working for their tips. The manager barely apologized and said "well do you want anything now?" Of course not! the game had ended! We were very unhappy, it was the worst experience i've ever had in a restaurant, and as someone who works as a server in the restaurant industry, I was disgusted by the way the waitresses treated us as well as how the manager responded to our complaints. Don't go here unless you like being ignored and...

DO NOT EAT HERE! The food here was probably some of the worst I've had anywhere in the world. The poutine didn't have proper cheese curds, and looked like a wet sloppy mess of fries and gravy-like sauce. The gravy appeared like a reddish, tan-coloured, curry-based gravy which isn't problematic in and of itself, except that without the cheese curds it hardly resembled or tasted like a poutine. It garnered a reaction from people around the table saying "WHAT IS THAT?" with responses like "I thought it was a plate of pasta" or "that's poutine!?" And then laughing at it. It was the only time I ordered something (in the world) and didn't eat but a few bites, but only to not insult the establishement. The wraps were ok, but dry and very "vanilla" for lack of a better term. Tried some of the apps and they were like getting something from the freezer section of your local grocer. The padding on the seats where compressed and had no support on top of being mounted on wooden chairs that were starting to come apart at the joints. The bathroom smelled like sewage. I didn't even want to sit in the booth to save my life because I wondered if everything else looks like this, do they even bother to clean the corners of the booth? The cups they gave us for water had water pooled inside of them leaving many of us to wonder if they were actually clean. Not a lot of attention to detail in this place. And while it's not an upscale establishment it seems like there wasn't even a minimum standard they adhered to. I've been to thirteen countries and this is probably one of the worst establishments I've seen anywhere. The staff were nice and...