Mainsha Restaurant — Restaurant in Toronto

Your cashier customer service is horrible...from me and my friend came in your store the black ugly gyal that look like bun up Dutch pot is grilling me with an attitude then seems to not wanna serve people ,like you see two females ordering but you want to only give service for one person, and no one did anything to her, from I enter the store that dark skin gyal watching me like I did her something...it's a shame you people treat your own people like garbage I bet you give better service to white people..then that guy bout " have to" of course tou have to what if I was allergic to the damn gravy ,where I work I can't.bend up my face like that to customers , or im fired.. One thing atkeast the mam seemed a little better but will never go back to this hediot place...maybe if she was getting some dixk that would pit a smile on her face.. how black people suppose to support black business when they always giving eachother the worst look and service...with her bun up Dutch pot self. Amd the dread working at the front, you need customer service skills yourself. If many others are complaing about your customer service, then there us an issue. Soon no one will go there. It's a pity I didn't even take a picture of her and put it on social media cause you guys do not know how to deal with customers...I was going to cancel my order, it's a shame I went here from I'm in high-school and your food amd service is a 💯 times worst. Food sucks ,customer service sucks, that dark skin woman will let your business collapse. Why reply to the reviews and you know there won't be any changes. Just because it's a Jamaican restaurant, it doesn't mean to run it like it's in Jamaica, with dutty customer service. Only Jamaican people act horrible to each other...well I hope people see this review and don't go.

This woman was not trying to serve me, she ask my friend what she wants on her food then assumes I want oxtail gravy, then I talked about it and her colleague the dread guy wasn't any better I can tell they do this on a regular no manners , and to say that's all the gravy you have , why not let the customer know that. Of ypu want horrible customer service amd shifty food then come to this location. They might even spit in the food when you are not looking too....I can only imagine the back of the store ...of they don't appreciate customers then they won't care to sell safe, and edible food. Imagine what goes on there....food probably drop on floor and that one picks it back up.

Yea I came in wearing ripped jeans and denim out fit with the lil youth.. smh horrible customer service, horrible...

I went in today at 12:08pm I asked if there was food the girl was very rude and said it will be ready at 12:15pm so I said when its ready I need 2 small food the girl had the knife in her hand preparing the cabbage drops the knife her shoulders and says to me LEAVE i can't take the stress I was so surprised im a PAYING CUSTOMER asking questions about how to BUY and if she in a bad mood I dont know but got attitude for being a PAYING CUSTOMER asking questions so i ask to speak with the OWNER she tells me shes the owner if she is her business wont last long especially if she opens 12:15pm that soudds like a made up time like who opens at the 15min of the hour???...im jamaican as well and these are the reason why our people are stagnant in businesses they have no customer service especially jamaican restaurants they act like the customer is bothering them by trying to by food (I've seen memes on this) im a business owner as well I own a barber shop downtown toronto for the last 6 years and to operate and have a successful business downtown you have to have great customer service and be a people person. All I habe to say after this experience i will never go back they have a lot of different locations with different owners the cloaes one is at Eglington and Oakwood im going there now and never coming back to Duffrin locations by...

May 2021 centrally located among shipping areas, this place is right near Yorkdale shopping mall and the highway. Nearby, there's Orfus road which is known for its discount outlets. The storefront itself is a bit outdated, but it's the food that matters the most. Don't expect amazing service.. first time I was here, I asked for jerk chicken and the girl told me to wait 15 minutes.. 15 minutes later, a few customers later, she thought I had asked for fried chicken. The next time was better. They have a phone number, but during the evenings or busy times, don't expect anyone to answer. There's usually only the cook and a person at the front serving the food and handling the cash. This place is cash only. Good thing is, they don't deal in change. $3 for a chicken leg. Awesome price. Got the jerk chicken and the food and taste is great. Chicken is nice and tender and not dry. Gravy adds nice flavor. 3★ for service, 4★ for...