Pizza Nova — Restaurant in Toronto

This location has disappointed me for the last time ( I have ordered here very often in the past). Recently though, the quality of the food has 'okay' and sometimes the pizzas aren't cooked the way I ordered them. Their chicken pollini have a strange texture that makes me think they're undercooked, when this never used to be an issue. I would be able to overlook the food gripes but there is a girl that works at the check-out and she has to be one of the more miserable people I have encountered in the service industry. I'll say 'thank you' she'll say nothing.

She is very rude and almost tosses the pizza box at me as if to say 'get out'. Last night I tested my theory and didn't say a word during the interaction other than my name (for pick up). She actually said nothing to me. She took my payment and brought the pizza over to the desk and once again tossed it there. She looked at me as I was sitting down waiting and said nothing. I was waiting for her to say it was my order....but nothing...not a word. I assumed it was my order based on the number of boxes and got up, collected the order and left.

I have encountered her on several occasions and I can safely say that it's not just that she's having a bad day, which I usually give people the benefit of the doubt. I noticed she treated 2 other customers the same way. I will not be ordering from this location anymore.

A message to the establishment: if you are a service based company, then you should ensure you hire people who are up to task

Edit July 6th, 2022. I've had to lower my rating since originally voting 2/5 stars. My family and I have tried to give this location the benefit of the doubt on several occasions and unfortunately we are done with it. The pizza made for delivery is consistently like eating cardboard and the toppings are dry and stale. I will literally eat anywhere else. In terms of customer service, they have improved but if their food sucks, it's not worth...

This place is very close to the yorkdale one can just go by walking , it will take only 5-7 mins. The place is amazing easily accessible and convenient as well the staff is very responsive and cooperative but you will have to wait for some min to get your pizza as it is a busy location but the pizza here is cool, delicious, they serve the fresh pizza all the time you have a full access to make your own pizza though they have some cool pizzas that you can try. They often have promotion offers plus it has a good dine area very convenient sitting. They also have plugs to charge your mobile or laptop which is pretty fascinating as you can continue your work and enjoy the meal. They also have a good restroom.Give this place a try if your pizza lover it worth your time and...

I placed an order two days ago for my son's birthday today.To be delivered to my son's school at a set time.Half an hour later the school called me that no pizza arrived and that kids did not bring their lunch as they were sent home a note that they will be having a pizza lunch at school.Kids were starving and when I called customer service I was put on hold for 20 mins to resolve the issue.Apparently this store location lost my order slip.I am very upset and not happy at all due to one persons neglect ,kids had to wait for my husband to pick up pizza for the class late lunch time .Was given a full refund for what i paid for including a delivery charge .Next time double check to make sure your orders will arrive on time and unacceptable lost order slip ...