Pho Toronto — Restaurant in Toronto

We went to grab a quick lunch. There was a lot of selection on the menu but it was not organised properly for us to understand which Vietnam’s descriptions would go with which English translation. The menu was not clear. We though we ordered two wontons egg noodle soup and a vermicelli with grill pork and spring rolls. We did not realised that we accident gave the letter for the item under. We received the vermicelli with grilled meatball, grilled chicken, ben curd with mince shrimp and an Udon noodle soup with pork hog & shrimp. We then ask the server if it was possible to change it for the right item and he said no. We tried our best to own up to our mistake and not waist the food. My friend was able to still eat the order for the vermicelli and enjoy it because it was not too far from what he originally wanted. Unfortunately, it was impossible for the bowls of Udon noddle soup. I have ate Udon noodle before and I did enjoy it but this dish was quite different. The texture was very gelatinous, and there was a chop up unknown piece of meat with all the fat, the bones and the cartilage on it… I could just not eat it at all. It was way to far from anything I ever ate and it was activating my gag reflex. We explain to the server that those bowls of Udon were not to our liking in a very polite manner. He rolled his eyes and told us he would go ask. We could ear them talking in Vietnamese with a very rude tone of voice. Eventually he came back and said that he talk with the kitchen and that they confirmed we had no choice but to pay. We explained to him that we could accept paying for something that we did not eat at all because we were not able to ingest it. We did not even eat one spoon full. He rolled his eyes and took the two bowls back. When we ask if we could order the original meal we wanted he ignored us. At this point, we didn’t want to stay any longer but we had to wait for our friend to finish her meal. This made the rest of our time there very uncomfortable. During that time, one of the other servers walked by and gave us the longest and dirtiest look as if we were repulsive…. We eventually paid and left. They did not charge us for the two Udon soups. After this incident, we actually took the time to research if we were in the wrong to ask to change our order because we did not like it. It said that any customer that goes in a restaurant in Canada has the right to send back a meal that he is not enjoying for something else. Anyway, I can say that I will not be returning. The service...

So I'm debating my 3 stars. If I should make it 2 instead. But I'll keep it at 3. Reason being is that. This exact location used to be really good when it first opened up and I feel like it has slowly gone down hill. Starting with the food. I understand costs go up in all businesses. And even if you keep the recipe and vendors the same at least prepare your dishes the same way you have been before. Example. Fried spring rolls have major freezer burn. Taste older than they should be and should be in the trash instead of on a plate. 2nd thing is. Your shrimp pad thai. Your shrimp taste old and rubbery. Overcooked for sure and the sauce you use smells gasly. & 3rd If your charging as much as you are for Fried Wonton at least put a full shrimp in each one instead of cutting them down in half. 3rd. When your pho consist of 80% less meat and tripe than it once did a few years ago than you should call it a noodle soup and not a pho special with Meats. Meat balls and tripe. Went to this location today as it used to be my go to place and haven't been there in some time and happened to be in the area but will definitely pass it up the next time and go...

Come here if you want to get ripped off. Beware the hidden service charges and the double dipping when tipping - my $23 meal ended up coming to over $32 after tax, hidden service charges and a 15% tip, almost DOUBLE the original cost.

First, I got hit with a 10% service charge on the subtotal and it was never disclosed. No signs anywhere and staff never mentions this. If this is to compensate for using a credit card, I was never advised which I would have paid in cash instead. Furthermore this is in violation of their payment processor agreement when taking credit card payments, like all restaurants that do this.

Next, when I got the prompt to tip on the POS terminal, I instinctively selected 15%, not knowing I was tipping on the TOTAL of the bill instead of the SUBTOTAL. So this means they make you tip on the tax AND the service charge that was snuck in that you didn't know about! Highly deceptive business practices.

My fault for rushing out and not paying attention. Turned my first visit of an average experience to...