Pizza Nova — Restaurant in Toronto

Recently ordered pollini and the chicken is stale and barely had any sauce. It was very dry and to make things worse, some of the pieces had yellow colour in the middle surrounded by white chicken breast. It's disgusting that we didn't eat it all, and threw most of it thinking it was not safe to eat.

We used to like the thin crust pizzas here but lately I don't see the cook that was there a year ago. He used to make great pizza for many years. The new people are not cooking well, as the vegetables are not cooked properly and felt raw and hard.

Edit - Don't trust their comment below, no one contacted me although I gave them an opportunity to respond by sending the details as per the comment they put...

I have been a customer at this location since my daughter was one year old she is now 6 and the experience that I've had every single time ordering pizza here has been amazing there's an older couple they are truly truly amazing and what makes this store amazing not only is there store clean friendly but they also make you feel at home I love coming here and I love seeing their smiles I love ordering my pizza from here I have no complaints the food is tasty and yummy even when they've had only 1 staff working because of the pandemic They have always done their best I've also done takeout and I have no complaints delivery was amazing so so glad to have a place like this to go for a quick slicer pizza...

As a customer, I referred to this store tonight in order to place an order. There were three employees in the store at around 10 PM. I was the first customer in the queue. There were two ladies and a couple of kids along with them. Unfortunately, none of the employees wore mask. Worse than that, the pizza maker used phone while stretching out dough and adding toppings.

I approached one of the employees to notify them about the situation. That was shameful that the employee responded "sorry" in a careless way and left me away. So, I decided to buy my food from another pizzaria other than Pizza Nova.

I cannot trust if the hygienic measurements are being taken in this...