Pizza Pizza — Restaurant in Toronto

Totally disgusted with your company today! Ordered 2 express pick up pizzas, total bill of $26. Sadly the Monday night employee at the store up the street from us either can't read or doesn't understand English because even tho we ordered 2 different pizzas, we got 2 exactly the same. Called customer service and the first agent was great, told us he would replace both pizzas as Monday night at this store we have never ever gotten a correct order. He said they would be delivered in 30 minutes or less and if not to call back. We called back a few minutes later to check on something about the order and the 2nd agent was rude, wanted to change the replacement to only 1 pizza and was just a real jerk. 50 minutes later, still no delivery, we called back again spent over 20 minutes on the phone with CX service, most of that time on hold, asked to speak to a supervisor several times and never did. During that call the replacement finally showed up and it was the exact same screw up as the first order. The agent finally came back after we had been in hold for over 5 minutes, and told me they would not send out another replacement but they will put a $20 credit on my account. Not even the value of the order, nearly 2 hours trying to get 2 pepperoni pizzas made correctly and still we ended up with 4 cold pizzas for the garbage and only 1 person that could eat any of it. It's now obvious that the company doesn't give a damn about customer service, and as my partner and I spend several hundred dollars a month at this specific store, it appears pizza pizza no longer values us as customers! We have complained several times about the service and accuracy on Mondays at this store but apparently no one cares. I guess posting this to Facebook and Google reviews might be the only way to get...

Here to provide my feedback of tonight’s dine-in experience at the place. Not at all shocked to see so many bad reviews of the store employees. I can surely agree they don’t value and respect their customers.

We were told lies about the pizza price and the discount they will give us on an already baked pizza. The cashier said the XL pizza is $22 and they will give it to us for just $12, while the XL pizza is only $16.99.

We ordered the pizza and while eating we realized that they lied about pizza being hot enough. They told us before ordering that it was just taken out 3-5 mins back from the oven. It was surely sitting there for longer than that.

Multiple customers were told the same lies, that they are getting a great deal. To multiple customers they told it was originally $22 and they were providing 50% discount to them.

I mean why can’t you tell the real prize and leave it on the customers to decide, whether to take the deal. They were manipulating with numbers to make the deal look good, which was not the case. To one customer they even said we have these deals almost everyday at the end of the day, which is okay as the business might have left over, but why LIE about the numbers and discount!!!

Moreover, I wanted to use my Pizza Pizza giftcard. There were 3 visible employees at the store, but none of them were able to apply my giftcard amount to the system!!! So either each one of them was under-trained or incompetent, or may be none of them wanted to help me. Overall super weird experience.

Certainly the branch manager and the pizza pizza management team does not care about their customer’s precious time and business. Otherwise they would have done something about these regular complaints from the...

The worst service we have ever got at Pizza Pizza. The Asian man was taking our order and while we are still ordering he walked to to back of the kitchen in middle of the conversation and after walking back he started saying he has to delete the order its wrong and to step on the side and called the person behind us started to take their order. When we asked why didn't he finish our order he said we are taking too long. He was so rude and when we asked for a manager he said he is the manager of that restaurant and what do we want. Wow! Some people really do not appreciate your business even in COVID. We were so disrespected and told him we will definitely complain about this service. All we wanted was to order and he decided to treat us so bad. We never order pizza in person usually on phone but I must say this place don't even deserve it. Disgusting! I can only rate food if I am happy to order it in the first place. He raised his voice at us saying we don't know what we want and he is busy. My blood was boiling with his attitude and we were provoked to comment on PIZZA PIZZA after so many years of...