Pizza Pizza — Restaurant in Toronto

Hey, would you like to be hungry? Call and confirm your order? And go to pick it up, BUT FIND THE DOOR LOCKED? Hmm. Then you Call Customer Service, wait 25 MIN ON HOLD, talk to some guy who takes ABSOLUTELY NO RESPONSIBILITY for the problem and tells you they'll deliver (for free) your food to you 70 MINUTES LATER than you would have gotten it if they had fulfilled it properly on their part. OH THE CATCH! They are so cheap that YOU still have to pay the $12.64 for the food that SHOULD HAVE BEEN READY 70 MINUTES AGO. This business is more interested in drilling, questioning, and disrespecting customers rather than running a business properly, delivering an order, keeping a commitment, being honest and retaining customers! They had their DOOR LOCKED with no one in sight! And they're doing NOTHING about it. I run a business! If this were my situation to resolve, I would deliver the $12.64 meal and throw in some brownies too. And ACCEPT RESPONSIBILITY for the screw-up. PIZZA PIZZA has lost my business. I hope you have a...

Ordered a pizza, waited 40 min. Nobody knocked or called when they arrived, my Pizza was just left on the ground. When I opened the box, there were pieces missing. This would be gross just in general, but especially considering we're in a pandemic, this is pretty disturbing. When I called to speak to the company about what happened, they first told me there was nothing they could do. Someone put their dirty hands in my food, and they said there's nothing they can do? Then they told me they would look into it and call me back. I spoke to a supervisor 10 minutes later and they said they were sending a new pizza but they refused to refund me. At the very least, I thought they'd make it fairly quickly to make up for lost time, but I've been waiting for over 30 minutes. Horrible customer service, they didn't even apologize and this could have severely affected my health and...

The new owner has transformed the environment into a safe and welcoming place, and the new attendant also provides excellent and friendly service.

Update from December 23, 2024: I visited the restaurant on this date, and it had many garbage visible to the public. I placed my order, and, incredibly, the attendant lost the order slip. After 35 minutes, I followed up on my order, only to find out that they didn’t even realize they had to make my pizza. This is extremely disrespectful to customers—I felt disrespected and very upset about the situation. This store had significantly improved its service a few months ago, but now the service is terrible again. That’s it; there’s not much else to say. Don’t come...