PROJECT GIGGLEWATER — Restaurant in Toronto

Reply to the funny comment of the owner:

I don’t know who’s Zarg but I am going to assume that you were trying to reply to my comment.

The fake arrogance I was referring to shines pretty much in your online reply also. As I said before, it’s not going to impress people like me, and yet you keep repeating that abhorrent behavior of yours in your futile effort to justify your terrible drinks and miserable service.

If you’re doing “better”, it’s due to the low standards of this city that has rarely seen real bars with real services 😂

As I said, the “concentrate” you’re trying to advertise here tastes pretty disgusting. It seems you are slow in understanding. So I repeat for the third time now, your so-called “espresso martini” is not an espresso martini. It’s just a made up disgusting drink with a fake name. You also need to learn English language to understand the meaning of the word imaginary. I suggest you get help from an English translator so you understand the meaning of my original comment so your reply doesn’t end up to be so funny in the future.

You’re trying to upsell your ordinary tequila stash. Patron silver and 1800 that you have on your shelf are not actually high end tequila. I had to really think hard about what tequila shot to get because you actually do not have any high end tequila. I ended up ordering Patron Anejo due to your ordinary collection. Educate yourself on the difference between mediocre ordinary tequila and high end tequila that you can actually buy. You’re also wrong about the concept of lime and salt. I have had Don Julio 1942 Anejo in proper bars and still they were competent enough to bring lime with it without me asking. That tequila is way out of your stash and your comprehension.

Learn your manners so you don’t end up throwing a tantrum online with your fake arrogance shining.

——- Original post:

This used to be an “acceptable” place a year ago or so but it’s on the way to get terrible.

I asked them how they were going to make me an espresso martini when they did not have an espresso machine (which they had had). The waiter tried to explain it to me but it was obvious that he had no idea about what he’s talking about. He started with “We use coffee concentrate” and ended up in talking about “cold brew”! I pointed out to him that “cold brew” is something completely different and it’s impossible for them to be able to make a proper espresso martini with a cold brew — for many reasons such as concentration density! The bartender jumped in and said that “But it’s really good.” I stopped pressing them on the technicalities as they proved already that they were failing at knowing what they were talking about.

I accepted to try it thought. Unfortunately, it proved to fail — which I knew already from the beginning. Who would make an espresso martini in a proper bar WITHOUT a real espresso!? The so-called “espresso martini” they gave me did not have any espresso taste to it; it was more of a Nespresso capsule and it was extremely sweet — as if someone is drinking a dessert. The waiter asked “How’s your drink?” I replied with hesitation, “Eh, it’s okay-ish.” He did not even put any effort in asking “Why? What’s wrong with it?” Why would he even ask that question when he did not want to dig into a negative reply?! 😂 He just left.

Then we asked for tequila shots. The bartender just gave two tequila shots and left 😂 Any junior bartender even in the most basic bars knows that tequila shots are delivered with lime slices. I had to actually ask the incompetent bartender for lime and

It was funny though that they haven’t realized that acting snobbish is not going to impress folks like me. Knowing what you’re talking about combined with delivering an amazing drink with an amazing service is what makes the experience impressive. They failed...

As a dog, I’m trained to sit and wait, but even I have my limits.

Came here one evening hoping to grab some dogtails and bar hop with some furiends. However, service was non-existent. There was 1 dawg making all the drinks and 1 dawg taking care of patrons both inside and outside on the pawtio. It was about 50-60% full overall, but how can you expect 1 dawg to seat people, take orders, bring orders, clear tables, settle cheques, and everything else in between?

We waited at the front for a seat. 20 minutes went by before we were acknowledged by anyone. The dawg making drinks at the bar didn’t even look up at us. The dawg bringing out orders to people on the pawtio ignored us too. Not even a “we’ll be right with you” or “sorry for the delay, we will seat you shortly” or anything to acknowledge our existence. The two groups waiting in front of us actually left due to lack of service and went to Milou instead.

We were seated after 25 min of waiting at the door. The dawg who seated us just shrugged and said, “Sorry, everyone just shows up at the same time.” Okay?

We were seated and given menus. No one came back. No one acknowledged us. No one asked if we wanted to order anything. Nothing. After 20 min of waiting to place an order, we walked out. No one seemed to notice or care.

Look, I get that sometimes staff gets sick or doesn’t show up to work, leaving the team understaffed. It stinks. But management needs to plan better. The team also needs to communicate with patrons more effectively as well - acknowledging them goes a long way. If you don’t show that you want our business and just ignore those who are standing in front of you, we will just go down the street to somewhere else (which is exactly what our group, and the two groups ahead of us, did).

Overall, 0...

If I could give 0 I would.. First problem: we were there drinking and eating e they basically after an hour kick us out.

Second problem: and worst problem; the food is EXTREMELY expensive for a kid size snack. I paid 14 cad for a chicken popcorn that the plate was the size of my hand. (I’m not exaggerating). That plate was not even able to help me with my hunger. I had to order a second plate (another 13bucks) for literally 3 (yes three) piece of dumplings!

If I knew that they were going to kick us out of there I would have never paid this.

We drank 3 cocktails (mulled wine etc), order 3 kid size snacks and paid 107cad (yes!). After being kicked out we went to a ramen place nearby paid a little more for a BIG size portion of ramen.

Never coming back here!

EDIT AFTER owners response

This reply only shows that they don’t recognize their mistake about not communication effectively customers about the 60 min rule (otherwise I would have known about it and not here complaining). Also, in my view if the customer is in a table drinking/eating you should not kick customers out.

Tip for a better customer experience: some customers may or may not have booked the table. The place is dark and with a bunch of festive lights, so it is very hard to read your menu even less a sign outside in the cold that I should have paid attention to.

Perhaps ask the people in front to remind customers about the rule.

Next time if a customer complaints try to listed instead of blaming them for your mistake that would be a better approach.

Wish you all the best and I hope others continue to like your...